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Krystal Beach Acapulco

3.0 star property
Family-friendly resort on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Krystal Beach Acapulco

Outdoor pool, sun loungers
Down comforters, in-room safe, blackout drapes, iron/ironing board
Lobby sitting area
Food and drink
Front of property - evening/night

Reviews

6.8 out of 10

Popular amenities

  • Hot Tub
  • Bar
  • Parking available
  • Pool
  • All inclusive
  • Room service
The current price is AED 289
AED 347 total
includes taxes & fees
16 Jun - 17 Jun

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 1 King Bed, Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 34 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room,1 King Bed, Ocean View

Standard Room,1 King Bed, Ocean View | Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room,1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 34 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Mountain View

View from room

Standard Room, 2 Double Beds, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Down duvet
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard With Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard With Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670

What's nearby

  • Parque Papagayo - 1 min walk - 0.0 km
  • Papagayo Beach - 3 min walk - 0.3 km
  • Condesa Beach - 10 min walk - 0.9 km
  • Diana the Huntress - 19 min walk - 1.6 km
  • La Quebrada Cliffs - 5 min drive - 4.5 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 33 min drive

Restaurants

  • ‪Vips - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Snack Bar Hotel Ritz - ‬2 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Restaurant Hotel Ritz - ‬2 min walk

About this property

Krystal Beach Acapulco

Family-friendly resort near Papagayo Beach
At Krystal Beach Acapulco, you can look forward to a beach bar, a poolside bar, and a grocery/convenience store. This resort is a great place to bask in the sun with a beachfront location and sun loungers. Treat yourself to a manicure/pedicure or other spa services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. In addition to a playground and a hair salon, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with a waterslide and sun loungers
  • Buffet breakfast (surcharge), self parking (surcharge), and supervised childcare (surcharge)
  • A banquet hall, meeting rooms, and beach umbrellas
  • An elevator, beach towels, and tour/ticket assistance
Room features
All 400 rooms have comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Balconies, daily housekeeping, and phones

All inclusive details

All-inclusive room rates at Krystal Beach Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

À la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues
Limited gourmet or à la carte dining

Languages

English, Spanish

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  • Pool
  • Spa
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8.2 out of 10, Very Good, 1,352 reviews
The price is AED 416
AED 500 total
includes taxes & fees
16 Jun - 17 Jun
Hotel Emporio Acapulco

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 250 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 400 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • La Palapa
  • Lobby Bar

Things to do

  • Children's club
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers

Spa

  • Manicures/pedicures

Accessibility

  • Elevator

More

  • 1 building
  • 19 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 400 per person
  • Self parking fee: MXN 250 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco

Frequently asked questions

Does Krystal Beach Acapulco have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Krystal Beach Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Beach Acapulco?

Self parking is available for MXN 250 per day.

What time is check-in at Krystal Beach Acapulco?

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM.

What time is check-out at Krystal Beach Acapulco?

Check-out is at noon.

Are there all-inclusive benefits at Krystal Beach Acapulco?

Some rate plans available at this resort are all-inclusive.

Where is Krystal Beach Acapulco located?

Located in Costera Acapulco, this beachfront resort is in the entertainment district and within a 10-minute walk of Parque Papagayo and Papagayo Beach. Condesa Beach and Galerías Acapulco are also within 10 minutes.

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Krystal Beach Acapulco Reviews

Reviews

6.8
Rating 10 - Excellent. 269 out of 1000 reviews
Rating 8 - Good. 269 out of 1000 reviews
Rating 6 - Okay. 186 out of 1000 reviews
Rating 4 - Poor. 133 out of 1000 reviews
Rating 2 - Terrible. 143 out of 1000 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and easy to get around
Stayed 1 night in Apr 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Apr 2025

10/10 Excellent

ASHLEY

Liked: Amenities
Good
Stayed 2 nights in May 2025

4/10 Poor

Juan

That pool 👍

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Dec 2024

2/10 Terrible

Blanca

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The hotel didnt respected the reservation about the room.we booked with 2 beds and they gave us a room with one bed my kids and me we slept in the same bed they didnt care about if we weren't comfortable .The elevators didn't work we took the stairs and it was 18 floors
Stayed 6 nights in May 2025

4/10 Poor

FERNANDO PEREZ

Disliked: Staff & service, amenities, property conditions & facilities
lots of issues with the elevator and the room doors sometime not working. once i had to take the stair to go my room that was on 14 th floor.
Stayed 8 nights in May 2025

6/10 Okay

michael

Liked: Cleanliness, staff & service, amenities
The ac went out twice, the WiFi once. Avoid this this place on weekends when the Mexico City people arrive. Brutal. Staff is great and I sm sure the interruptions are still Hurricane related. The food is buffet style and what you expect. Still good. Good walking and shopping
Stayed 7 nights in Mar 2025

6/10 Okay

Gilberto

Disliked: Property conditions & facilities
.
Stayed 4 nights in Mar 2025

10/10 Excellent

Isac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the indoor pools, but they gave me my room after one hour of my check in.
Stayed 1 night in Oct 2024

4/10 Poor

Leonardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Look for other hotels first.

3 hours for Check-in, They change 2 times the rooms, and the WC of the last one never work. The fire alarm sound all the nights. The food is not expectacular, is ok for a AIl-I. but the service is good. The pool area is too small for the amount of people
Stayed 3 nights in Jan 2025

6/10 Okay

ALEJANDRO

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
We stayed trapes in the elevator very bad condition in the building So much noise I the room from the street don’t have a god selling in the windows The bufet was so poor
Stayed 3 nights in Jan 2025

8/10 Good

Andres Vicente

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Jan 2025

10/10 Excellent

Rocío

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok

10/10 Excellent

David Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2024

8/10 Good

Salomon

Liked: Cleanliness, staff & service
I read a review that said the staff was the best thing about the hotel and it is true, they do what they can and what is within their reach, unfortunately the hotel fails in several aspects. I went in the low season (beginning of March) and there were 2 events (a wedding and a birthday party) I don't know if the hotel miscalculated but during meal times the restaurants were packed with people having to queue for up to half an hour and once you had gotten a table, the food was gone and you also had to wait up to half an hour for the buffet trays to be refilled, the queues at the 3 bars were the same, queues and more queues.
Stayed 2 nights in Mar 2025

10/10 Excellent

fermin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator not working, no towels, no phone in the room ,room not nice. I order towels and they tell me in 10 mts and pass 1 hour already
Stayed 1 night in Dec 2024

10/10 Excellent

Juan Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio
Stayed 3 nights in Jun 2025

8/10 Good

Abril Citlali Santos

Liked: Cleanliness, amenities, property conditions & facilities
No es la primera vez que vamos; la atención es muy buena solo que en esta ocasión reservamos el todo incluido y al llegar allá pagamos para salir más tarde pero nunca nos comentaron que era sin el todo incluido y ya no pudimos disfrutar nuestra instancia como deseábamos y al final solo utilizamos el desayuno
Stayed 1 night in May 2025

8/10 Good

Diana Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena estancia
Stayed 1 night in May 2025

8/10 Good

Marleny

Liked: Cleanliness, amenities, property conditions & facilities
Muy buen servicio pero hubo mucha gente y se descompuso un elevador, eso ocasionó mucho tiempo para bajar y subir por los elevadores
Stayed 3 nights in May 2025

6/10 Okay

Joel

Liked: Cleanliness
No funciona el control del aire acondicionado, no enfría. El elevador no funciona para bajar. Hay que bajar por las escaleras. No cuenta con frigobar. No cuenta con estacionamiento propio, por lo que tiene un costo extra. Las albercas están bien pero no hay suficientes camastros.
Stayed 2 nights in May 2025

2/10 Terrible

Eric gutierrez

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El servicio fue extraordinario al ver que está muy bien excenpo los elevadores no volvería a hospedarme ahí por los elevadores tuve que bajar del piso 14 como 3 veces en es de esperar como 1 hora
Stayed 3 nights in May 2025

10/10 Excellent

MariaIdolina

Liked: Cleanliness, amenities, property conditions & facilities
lo unico malo es que al parecer la señorita que m recepcionl no le parecio que se haya reservado por este medio de ahi enfuera todos los empleadoa super amables
Stayed 1 night in May 2025

6/10 Okay

Nadia Paola

Liked: Cleanliness, amenities
En general está bien. Lo malo son sus elevadores. Estan descuidados y viejos. No estan bien programados y es demasiado tardado subir o bajar
Stayed 3 nights in May 2025