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"Lovely place to stay. Staff very friendly. Only one downside parking seemed to be a problem if too many guests with cars, you would have to park on the street. Overall a lovely experience."

"Great location and the apartment is lovely. It has everything you need for the kitchen such as utensils and pots and pans and a fridge. It also has a washing machine! The people that work there are really friendly and hospitable. Will book again."

"The Maid's Head Hotel is well located in the city centre. All the staff I spoke with were very attentive, friendly, and helpful. My room was decorated well and clean, with modern amenities and extras like a minifridge and bottled water. Wifi was strong. The water pressure is good with plenty of hot water. I didn't originally book breakfast at the hotel, but the next morning I decided to eat at the hotel and I am glad I did. There were plenty of options for a hot breakfast, as well as, fresh fruit, yoghurt, cereal, and pasteries for a reasonable price. "

"Amazing size room, lovely big bed. Tea, coffee and hot chocolate provided. Bathroom a bit dated, but perfectly adequate. I was on the ground floor and the noise from the room above was loud (thin ceilings?) when they were getting ready to go out in the evening, and again in the morning. Lovely leisure facilities."

"Liked all the extras like iron/fan/hairdryer. Liked having the desk/mirrors for getting ready. Lighting good and good storage. Paintwork/radiators needing touching up and pillows could do with changing/protectors. Breakfast very good"

"Our stay was incredible, beautiful setting and lovely facilities. We made use of the spa facilities, golf course, bar and restaurant. Our room was fabulous and can’t fault any of it. We parked the car up and didn’t move it for 24 hours :) "

"Hotel is located 2 to 3 miles from Norwich city centre. Plenty of car parking available. Buses 28, 29 and 29X all leave near Asda to the city centre. Buses are frequent. Staff at reception and in the bar were all very pleasant. Room was very clean, as was the ensuite. It was very quiet at night, and the bed was comfortable. Breakfast had lots of hot and cold food options. Plenty of hot and cold beverages available too. Overall, I would definitely recommend staying at Mercure Norwich."

"For some reason, we were upgraded from a standard double to a suite with a four poster bed which was a lovely surprise. The rooms are not serviced if your stay is 3 nights or less but you can place rubbish, used towels and toiletries outside your door and they will be removed and replaced. There was a large choice at breakfast including pastries, toast, cereal and cooked items all served buffet style so something for everyone. We went out each day and evening so did not have lunch or evening meal at the hotel. All of the staff we encountered were friendly and helpful and it was lovely to see the rabbits outside the window each morning and running around the grounds throughout the day. We've stayed here before and are planning to come back and bring the dog next time."

"All good! Second stay here. "