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"Great experience! Impressed by the facility and services by the staffs. We arrived Arima Onsen by bus, I happen to saw the hotel bus was outside, and the staff was so pleasant to pick us up. By the way, bus station and nearby tourist information center all provides free call service for you to request hotel pick up. During our 2 days stay, we used hotel’s free shuttle service to town and to the Rokko Ropeway. Really impressed by staffs great help! Breakfast was very generous. They delivered the whole set to our room. Free drink at the lobby all day. Laundry facilities is very clean! I booked premium Japanese room. Only to find out that my 80+ mom had hard time to get down and up. The front desk staff help me to switch to a Japanese & western room. The room is very good size in Japanese term. Clean and comfortable. I do not need room cleaning the next day, but the staffs still provide us with a new Yukata and new water bottle. The best of all, is the onsen. This hotel has 8 private onsen, with the famous silver and gold hot spring. Clean and good size, with green hill view. My mom’s shoulder pain is relieved after soaking. Magical spring!"