"Nice and safety place"

"The stay was fine, but I never got a response from the host prior to arrival and then when I arrive they didn't have me registered. I almost had to go to another hotel, but I got a friend to call the hosts phone number and they finally resolved the miscommunication. Very stressful"

"It was a business trip that was cut short"

"This is an excellent authentic Quito apartment. Offering plenty of space including kitchen it is well located for a stay in Quito. The rooms are clean and its charm really is its traditional feel. However what adds to the excellence is the attention to detail of the Moreno family - they are brilliant. Their aim is to ensure you have a brilliant stay and will do all they can to help this to happen - organise taxis, recommend restaurants, help you with trip planning - you ask and they will do all...

"When we arrived, the pillows in the room were dirty, and there was no hair dryer for my wife. I called the manager, and they changed them. They don't change towels or make the bed—nothing like that during your stay. If you have a movie app, you're fine; otherwise, there are no local channels to watch."