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"Front desk staff were outstandingly friendly and helpful."

"We had a good stay overall, with a few things worth noting. The staff were excellent. Petros handled a leak in our room brilliantly and upgraded us to a suite while it was fixed. The bar staff were also very attentive and friendly. The main downside was the spa setup. For a hotel marketed as a 5* hotel and spa, it was disappointing that all facilities come at an extra cost. The sauna and jacuzzi require a private booking (30 minutes, €25–30 per person). The jacuzzi was also only lukewarm and only seemed to heat up towards the end, which goes very quickly. It was also a shame the indoor spa pool was closed. I understand this is no longer advertised, but it would have made a big difference, especially in bad weather. That said, the massages were excellent and worth the €50–60 per person. The hotel is a mix of old and new. The older side shows wear, with stains on couches and cushions, but the beds were comfortable and housekeeping was great. The suite was lovely. I would recommend paying extra for newer rooms in the spa building. Breakfast had nice touches like local honey, also given as a check-out gift, but vegetarian options were limited. Indoor seating can be tight in colder months. Overall, great service but not quite a 5* spa experience."

"Excellent location and very nice hotel! Breakfast superbly prepared for each guest, instead of a buffet. Amazing rooftop views and you even see snow capped mountains nearby. Only drawback is parking and scented hallways and carpets. Yet, valet parking was free. Heated pool and sauna are a luxurious touch. Staff is very accommodating, cheerful and always happy to help! Will stay there again!!! Kudos to a wonderful staff, efcharisto Manolis!!! "

"One of the best breakfast buffets we’ve experienced traveling."

"The room was exactly like the pictures. Staff was friendly. Walking distance to many shops and restaurants. We loved our stay there."

"It's a lovely hotel in a great location but they miss out on a few details. The rooms are large, stylish and modern and it is just a short walk to the historic port with great restaurants. Examples of what lets it down are small details like the posters in the lift are stuck on with peeling tape, the paving outside is uneven. There's no desk in the room and only one seat. Breakfast has a limited selection and you can order a cooked meal but it's basic. Parking is free but a limited number of spaces. It's a great hotel, but could be even better."

"Very helpful staff and great location on the waterfront. "

"Such a unique place to stay! Comfortable bed and rooms. Rooftop hot tub was a very fun experience. Hotel staff are exceptional! They really go the extra mile to make your stay special."

"The hotel is truly in the heart of the city. Everything was walkable to everything. I wish we had stayed here longer! We booked the family suite and it truly was incredible. They had a PS5 with limited games, but what a nice feature to keep the kids busy. And having two bathrooms was great for 4 people. Plus there was a sofa bed so you could fit 5-6 people. Welcome treats were provided which was a nice touch. Staff were incredibly helpful. Breakfast buffet (included when we went) was a mix of hot and cold items which was amazing. And the gym was amazing! It had so many machines and a small space for floor work. We only stayed one night but well worth the price! "