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"The front desk staff at this hotel were amazing! They really took care of us. And even though we didn't have a reservation at the restaurant (and they were full), they gave us a glass of wine while we waited and got us in quickly. And it was fantastic! Great hotel in Zermatt!"

"Delicious breakfast and helpful front desk staff and driver to and from train station "

"Great place to stay, clean, comfortable, and very helpful staff."

"We had a wonderful experience at the hotel. It’s conveniently located to the rail station and also had shuttle service if needed. The room was spacious and we had a great view. They had a nice afternoon coffee/tea time and a breakfast. Conveniently located to the dining and shopping area. I would recommend this hotel to friends and family. "

"The staff were amazing - super friendly and super helpful. The woman who checked us in (I am sorry I don’t remember her name) provided lots of useful information and helped us to plan a perfect day in the mountains. Everything in the hotel is super cute (heart themed) and the breakfast was great. We could not have been happier with our stay."

"Great rooms, exceptional staff. Also the gym is top notch with a great selection of equipment."

"Fantastic hotel. Spa and pool are fabulous. Somewhat confusing on restaurants because there are 2 hotels. Great staff. "

"Fantastic room , great view of matterhorn. Clean hotel. Wonderful outdoor pool. Great staff"

"Great location and superb staff. I was upgraded to the parent hotel next door, Hotel Simi. Comfortable and always spotless clean. Desk staff helpful and professional. Would stay again. "