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"The office staff member allowed us to have a courtesy extended checkout time w/o having to pay the usual $50 fee"

"Room was spotless, staff members very professional."

"Everything perfect 10/10"

"Nice room. Comfy bed. Better than expected. Breakfast was pretty good especially the waffles. I’d recommend. "

"Staff were nuce and knowledgeable. Room was well appointed. The patio had a beautiful vuew of Big Bear lake. "

"The rooms are great and it's quite and peaceful "

"VERY CLEAN AND QUIET GREAT STAFF "

"Great friendly staff, quiet. Staff also helped me open the door when i was having trouble using the card."

"Just stayed at The Burgundy (formerly the Black Forest Lodge) and had such a great experience from start to finish. Huge shoutout to Josh and Jordan — their hospitality truly made the stay next level. Super welcoming, helpful, and genuinely cared about making sure everything was perfect. We stayed in the family suite, which was incredibly comfy and cozy. The fireplace + jacuzzi combo right in the bedroom in front of the TV was a total game changer — perfect for relaxing after a long day. The whole room had that warm mountain lodge vibe that makes you instantly feel at home. The property has some really cool and unique touches too, like a fireplace made from an old recycled boat, which was such a fun and creative detail. There’s also a heated spa, ample parking space, and a free continental breakfast that was a great way to start the day. One of my favorite surprises was the old school Nintendo in the lobby — such a fun throwback and a great touch for families and kids (and kids at heart). Plus, being walking distance to the village made it super convenient for shopping, dining, and exploring. Overall, cozy, unique, and full of character with amazing service. Highly recommend and will definitely be back!I’m "