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"Very friendly. Very comfortable. "

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"Very good location, nice room, I loved the massage chair . "

"Clean tidy and a bit bigger than the usual small rooms we have stayed in. Nice view of the mountains."

"Room space and amenities. Housekeeping was excellent. Very nice bar. Staff were friendly even with limited English. Enjoyed the private bath. Great location near to old Karuizawa street. Quiet luxury to sum up description of this boutique hotel."

"For the price and location extremely hard to beat."

"Great staff and hotel. It was in a great location to restaurants and Matsumoto castle as well "

"The hotel is in a very convenient location, only a few minutes from the station, with a Lawson store right next to it and a supermarket nearby. The room is spotlessly clean and spacious. All the staff are nice and accommodating. They also provide a shuttle service to the station and to the Prince Ski Resort, which is very helpful. Our only comment is that we wish they could improve their breakfast service with better food options and presentation. Overall, it’s good value for money. We had a great stay and will definitely stay again."

"Excellent experience "