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"The property was beautiful with historical Japanese architecture and amenities. We stayed in one of the villas, which was the quintessential Japanese ryokan experience. The room was very spacious. The outdoor onsen was perfect, but the indoor onsen could have been cleaner. The moisture from the hot spring steam seems to be taking a toll. Unfortunately, we had an awkward check-in experience being asked by one of the employees to wait outside because it wasn’t check-in time (it was 2:30pm, half an hour prior to check-in) even though other guests we had taken the shuttle from the train station with had been invited in. The rest of the check-in experience was not very warm or friendly, which tainted the rest of the stay for me. That said, the staff that served breakfast and helped us with check-out were wonderful and extremely friendly. "

"Beautiful big rooms ! "

"Beautifully styled large rooms with excellent service all around. The gardens, onset and spa facilities were clean and comfortable; and well managed. The bakery was delicious but surprisingly, I thought food was average at the bar and Japanese restaurant. "

"Very family friendly and lots of options for dinner and breakfast. "

"Perfect relaxing stay. Staff were exceptionally kind and accommodating. Naia at Mitsuki was very knowledgeable and made each meal a wonderful experience. The clothing and environment was immaculate but welcoming. We would definitely come back. "

"Gorgeous! "

"One of the best hotels I have stayed at in terms of overall experience. I honestly "

"Friendly staff and clean room with comfortable beds. Just a heads up that they will not hold your luggage after check out. "

"Amazing food, beautiful and well kept rooms, and we loved the private balcony baths."