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"Location perfect"

"Such an overpriced hotel, uncomfortable bed, the bed was so short that my legs were hanging out of it, the pillows seemed to be made from recycled cotton wool, the shower was on a slope and slippery (dangerous) and there was an infuriating motion activated light that kept going off and on all night with no discernible way to turn it off. Such a poorly designed room and not the experience I'd expect at all when paying £150 for the night - ridiculous."

"Decor old and run down in places, dated and in need of refurbishment. Booked a double room and got the smallest room I can remember by UK standards. Double bed was pushed up against the wall so you could only get in from one side (it was really a single size room with a double bed squashed in!). Breakfast however was good. Overall, as a one night stay for a theatre visit to Bristol, the hotel met our requirements, with a good location, but did not meet our expectations. Car park is right next door, very convenient (£19 for 24 hours) but, as like many other reviews I’ve read, is terribly small with narrower than usual ramps - if you a larger than average car then park elsewhere."

"Great stay, the staff were very helpful and kind at check in and check out. The room was spacious, so was the bath. Great spot in town!!"

"Great location and friendly staff. Some areas of hotel looking a bit tired and issues reported were not dealt with. Rooms are ok but seem disjointed with furniture & appliances in awkward positions. "

"Second stay, good experience and convenient location"

"I was in Cardiff for a competition and so only used the room and no other facilities. It was lovely and clean, the toiletries were lovely but it was incredibly hot. Also a couple of biscuits would have been nice with the room refreshments. My husband checked us in and said the staff were all efficient and lovely."

"Beautiful hotel, located in a very convenient area. "

"Hotel was great . Got caught out with the extra charge to use the spa as we thought it was included "