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"We were on the ground floor in a large room. Very basic but clean enough and it really was just a bed for the night! Breakfast was excellent. My daughter is Coeliac - I mentioned this when checking in and they had a tray overflowing with GF options ready for her, plus yoghurt etc that she was able to eat. Staff were friendly. We checked out in the morning but weren't heading to the airport until dinner time. They were happy to store bags for the day at no charge. Location fairly good. We were happy to do lots of walking! Bergamo is lovely! "

"Always a great stay & amazing staff!! Love staying. Here "

"We had a standard double room, which was clean and modern. Had obviously been renovated relatively recently, all the fixings and fittings in excellent condition. The lights all linked to touchscreens located throughout the room. Powered shutters on the windows and AC which was effective. Complimentary water in the fridge, tea and instant coffee. As a vegan, the options at the breakfast buffet were limited to fruit, cereal + soy milk, bread + jam, some hot mixed veg, and a couple of sweet cakes. Tea/coffee/juice. The vegan things were labelled so that was nice. Very easy to get around, bus stops just across the street to the train station, airport etc. Overall a very pleasant stay and we would happily recommend."

"The staff were extremely friendly and helpful throughout our stay. Central location next to the main train station. "

"Excellent reception and restaurant staff. Fabulous extra large bed and the bus transfer was also a massive benefit with a friendly driver. Would recommend if you need to be close to the airport."

"Breakfast was Fantastic "

"I don’t appreciate deception. I paid for breakfast included and confirmed upon my arrival but when I checked out I was told that it was not included and had to pay. This obviously ruined my experience at Helios and will not return. "

"Misleading information on Expedia website regarding the pool. The pool is in a spa that the hotel claims is separate and needs to be paid for and there is only a few hours in the afternoon that the pool can be used free of charge. The Expedia page suggest that there is normal pool acces, but there isn't and hotel staff don't care at all about rectifying this."

"We truly enjoyed our stay here! The room was incredibly spacious, clean, and offered a stunning view of the lake. A special thank you to the staff, who were so sweet and accommodating throughout our visit. A couple of small things that could be improved for a 4-star experience: the AC system felt a bit dated and was difficult to adjust for comfort. Additionally, we found the breakfast selection to be a bit disappointing compared to the high standard of the rest of the hotel. Overall, we loved our time here and would certainly stay again!"