2/10 سيّئ للغاية
Douglas
1 فبراير 2026
Unable to travel due to flight cancelation from Winter Storm Fern and attempted to cancel reservation the day prior to arrival. Spoke with hotel manager first, who was adamant that Expedia never allows this (I know this is not true as Expedia has agreed to cancelation for similar circumstances in the past). I asked him if he would agree to cancel reservation and not charge if Expedia called and okayed this. He stated clearly he would. I called Expedia customer service and they called him. He refused to cancel the reservation. Expedia sent me an email documenting this, Hotel manager called me later in the afternoon to tell me Expedia never called him which was a blatant lie as the communication from Expedia included his name which I never mentioned to Expedia. He offered a free night stay in the future "if we were ever in the area" which won't happen as I live on the East Coast and was traveling to Aspen for a conference. Why not cancel the reservation and not charge instead? I would avoid this place at all cost. Completely dishonest management.
Douglas
أقام ليلة واحدة (1) في شهر يناير عام 2026
