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"As my wife and I continued our honeymoon through Scotland—transitioning from the perfection of Melville Castle to the Highlands—we checked into the Inverness Palace Hotel. My breakdown: 5 stars Location, 5 Service, 3 Room. Since the room is the main purpose of a stay, my overall rating is a 3. The positives are undeniable. Looking out over the River Ness provides a stunning 5-star backdrop. Service was commendable; staff were welcoming and when we requested a micro-fridge, it was brought up immediately. However, room comforts fell short. The bed was hard and pillows thin. The shower has a frustrating quirk: turning the knob unavoidably blasts you with sitting cold water due to the showerhead's angle. Soap and shampoo were provided, but we had to request conditioner (happily provided, but odd not to include by default). Unwinding was tough since the TV lacked internet or most common streaming apps or ability to download them. The general hot tub was disappointing, running a forced 10-minutes-on/10-minutes-off cleaning cycle. (The separate spa, however, is great!). Also, beware the lift—the door closed so hard on my shoulder it felt like I got tackled! Our exit was clunky: despite arranging a late checkout, our keys deactivated early. We faced pushback on our departure time, though we suspect a simple language barrier rather than rudeness. Great location and staff, but room comforts hold it back. Ironically, the best AirBnB I've ever stayed at is RIGHT behind them! "

"Breakfast was underwhelming"

"The Breakfast was your typical buffet, It was Hot and Fresh. Everything was kept clean. The rooms are rather small but adequate. The shower was excellent. It is located close to the train station and the bus station. It was located close to everything , easy walking."

"Clean and large room. Variety available at breakfast "

"This is a great historic hotel in the highlands! Room was very clean. We were pleasantly surprised we could not hear the railroad as the hotel is right next door. "

"Great staff. Clean"

"i have read reviews on this property and my experience was the room i had was spacious and clean. The staff was helpful and the breakfast had just enough that i was happy. I would recommend the hotel to travelers and it was the most economical of all the ones i checked out in the area."

"Great stay."

"Food was AMAZING. Staff was awesome. Only two negatives. First, the parking is barely enough for the guests. You sometimes have to fight for a spot because people will come to the restaurant to just eat. Lastly, the floors are hardwoods. If you are on the first floor, you will absolutely hear every step above you. We had to engage the desk clerk when the people above us moved furniture over a 3 hr period. I assume it was kids pushing the chairs. Staff and food was perfect though. "