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"The service was top notch. All the citizens employees spoke English very well. The room was clean with a nice view of the river. Ximending was a 5 min walk. MRT is a 3-4 minute walk either way. I found most of the meals better than the street food. Taipei City under ground Mall is about a 5 minute walk connected to the MRT main station. I found the food there better than the night market. Breakfast at Citizen M had a variety of western and Asian dishes. I highly recommend this hotel, but I do have some cons about it. If you stay in the higher floors, there’s some random noise that kinda sound like a dog barking every 15-20 mins and it sounds like a person placing a cup down on a counter. The elevator system are not sinked so everyone presses all of the button so when your on the elevator it stops frequently. Other than that it’s an awesome place to stay. "

"Staff was great and the location is perfect "

"Clean room and offer a lot of amenity. The staff was professional and great service. Any room requests were promptly delivered. Overall, our experience was great and will stay at this hotel again if we happen to visit Taiwan in the future. "

"The location was convenient. Our room had a good window view of Taipei 101. The staff was friendly."

"Clean room and nice bed"

"We had a superb experience staying at The Grand Hotel in Taipei. Among hotels of similar level, this one stands out for its thoughtful service and attention to detail. The staff were consistently warm and helpful — from the front desk and concierge to the transportation team, restaurant servers, cleaning staff, and luggage attendants. Everyone made us feel welcome and well taken care of. What impressed us most was how comprehensive the services were. The hotel helped us arrange taxis, airport shuttles, and even a private driver for a day trip outside of Taipei, which was the highlight of our stay. They also offer on-site currency exchange, which was very convenient. The hotel itself is true to its name — grand in design, well-maintained, and very clean. There's a real sense of history and elegance throughout the property. For the level of comfort and service provided, we felt the price was more than fair. It was excellent value for the experience we had. Highly recommended for anyone looking for a comfortable and well-run place to stay in Taipei. "

"I enjoyed the stay at this hotel!"

"Very nice hotel with great accessibility, high quality service and facilities. Recommend !"

"Somehow dated, but well maintained hotel with washers and dryers! "