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"Great hotel"

"I stayed at Leonardo Hotel Belfast with my family during a busy weekend, and unfortunately the experience fell short. We booked a room for four (double bed + sofa bed) with city view, but had to move as the sofa bed was broken. The option presented was a smaller room (double + single bed) overlooking a noisy alley due to garbage and laundry activity. We understood the hotel was full, but it was a clear downgrade. Housekeeping was inconsistent. Despite requesting service, our room wasn’t cleaned until day two, and one staff member responded abruptly when we enquired “not my room”. When housekeeping did arrive, it was at 4pm—just as we returned to get ready for the evening and in the end wasn’t ever cleaned well. There were also basic comfort issues: the single bed was unstable and rolled when you sat on it, and we were initially given only one towel for a room meant for four guests. Finally, the in-room tech felt outdated. The smart TV wasn’t properly connected and didn’t allow access to streaming services like Netflix, which feels standard in most places. While we appreciate how busy the hotel was, these issues impacted our stay. Improvements in room maintenance, housekeeping responsiveness, and basic amenities would make a big difference."

"Hotel is in a great location for discovering Belfast. Rooms were spacious, clean and modern. The breakfast buffet was also great with lots of variety. "

"My favourite hotel in Belfast. Very comfortable rooms, fantastic breakfast and really helpful staff."

"I continue to stay here for work and will. Excellent location, good amenities, clean and all staff spot on."

"Ideal location. Friendly staff. Lovely facilities"

"Very comfortable beds, nice pressure on the shower and free cartoned water. Another great stay at a Voco"

"everything great, as always!!"