"I stayed in this hotel a few times before and I booked it again mainly because of the steam/sauna rooms. Sad to say I definitely will not return to this hotel in future. As before I booked the Standard Double Room. The room is supposed to have a small sofa/ chair by the bed, as featured in the standard double room photos, apart from a chair in front of the desk. In the room I got this time, there is only one chair by the desk. Also, the fridge did not work - it's warm inside. I called the front desk and asked for another room. To avoid misunderstanding on whether to categorise the furniture in question as a chair or sofa, I specifically said there was only one chair in the room in front of the desk. The lady who answered my call assured me that in a (mere) standard double room only one chair is available for guests, almost in a mocking tone. So I went down to the front desk and asked for another room. The staff apologised and said that not all standard double rooms have that piece of furnture. In the end I still got a room with only one, uncomfortable chair by the desk. However, I later found out that the phone in the room did not work; so when I had to contact housekeeping, the only choice was to go to the front desk... Front desk staff are very helpful and friendly, to be fair. But there are lots of other hotels in the area with way more comfortable rooms, which include a sofa and functioning fridge/phone. I surely will not return to Clarion The Hub."
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