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"We loved our time at Ten-yu. So much that we came back a second time in 2 years. Everything in their facility is professional and cater to their clients. The breakfast and dinner buffets have a wide variety of quality cuisine. Both onsens are different, unique, and enjoyable. We thoroughly enjoyed our time there. We would definitely visit a third time! "

"Beautifully relaxing property that was close to the ropeway and sightseeing boat."

"Beautiful setting, classic hotel, care"

"I was very surprised that hotel room is such big almost 40sqm. The hotel room facilities and walls are very new and clean. Parking is located in Level 3 by using elevator. The staffs are very nice. My mobile phone charger is USB C type for iPhone, the hotel and staff provide me the power converter and USB charger. I am really appreciate for staff’s patience' service "

"Super staff"

"Nice view of Mount Fuji in the rooms and during the onsen. "

"This property was absolutely amazing!"

"Great location, comfortable, welcoming. Staff and service is amazing. "

"A lovely apartment hotel to stay in while in Hakone. The in room onsen and foot bath was amazing. Would definitely recommend for anyone staying in Hakone for a few days."