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"The worst five-star hotel I've ever stayed in. The room had old, poor-quality furniture. The layout was terrible; there were no drawers for storing clothes at all. The television was the smallest I've ever seen in a hotel. I absolutely do not recommend it and would never return."

"Fantastic hotel located within minutes of absolutely everything in Sarajevo and all the staff are incredibly friendly "

"Very nice"

"Overall decent hotel but a bit dated and quite busy which created some disturbance"

"Extremely clean and convenient! I was only there for a night but I would love to come back and fully enjoy the beautiful hotel amenities. The staff were also very helpful and kind."

"Location is very good, only few minutes walk to old town. Quiet location next to the river. Easy to find taxis for travel to train stations or elsewhere. There were few steps to first floor room. However hotel stagf staff offered to carry our suitcases. Thank you. We enjoyed our 4 night stay. "

"Love this hotel, perfect location and very clean."

"The hotel is overall very good and welcoming, with friendly and hospitable staff and so clean. My main criticism is that there was not a single glass or cup in the room for drinking water. Also, there was nowhere in the bathroom to place a toothbrush, shaving items, or other toiletries. Normally, most hotel bathrooms provide at least a cup or a small holder for toothbrushes and toothpaste. Another issue was the lack of a shower door or curtain, which caused the entire bathroom floor to get completely wet after every shower."

"I had a fantastic stay at the Malak Regency Hotel. The staff were incredibly helpful and went out of their way to make everything smooth and enjoyable from start to finish. The overall hotel experience was excellent — everything felt comfortable, well-organized, and welcoming. The highlight of my stay was the receptionist, whose name I unfortunately didn’t catch. She was amazing — truly helpful, courteous, and polite, and made a lasting impression with her professionalism and kindness. One of the standout features was the breakfast. The variety was impressive, with so many options that it was impossible to try everything. No matter what you’re in the mood for, there’s something there for you. I would absolutely stay here again and highly recommend it to anyone visiting."