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"Iconic hotel but the restaurant and hidden charges need revamping"

"Our 5 night experience here was excellent. The facility was very clean and everything functioned well. The most outstanding part of our experience was the staff. Sushma at the front desk check us in with patience, kindness, and professionalism. She also assisted us in navigating nearby attractions and restaurants, she was outstanding on a daily basis. Our room was very nice, very clean, well functioning, had a great view, quiet, and comfortable. We are very pleased to have stayed here and will...

"I think they may have cut the air off at night. I support energy conservation efforts, but it would've been nice to know when we could expect to lose a/c. My partner runs hot at night and I woke up soaked in his sweat 2 nights in a row. Other than that, it was ideal. I would definitely stay at The Ridge again."

"It was a good visit. Not great, not bad. The staff weren't the most friendly but they were helpful. "

"Small but cozy. It was in a perfect location to explore the whole city. No amenities (ie front desk, room service, etc) but for the price it was perfect! "

"Nice people in a great location. Cannot beat the price. "

"Hard to speak of it because oddly enough I did not end up staying there. You see, the hotel was fully booked when we arrived despite us making reservations. But thankfully, the guy (Frankie) at the front desk was kid and helpful and solution-oriented enough to put as at a second hotel owned by same owner 2 blocks away that was far better for the original cost! So...we were quite lucky! It was so nice there at the Allen Hotel and staff were very helpful and kind. So I have to give a positive...

"Front desk clerks always being very courteous and good with customers"

"Listen folks, if you are low on funds and need to stay in Manhattan for a night, this will suffice. I don't recommend couples coming here for a sexy night because the walls are thin and the ceilings are like mesh. You can hear everything. I'd say it's clean, but you can't clean built in grime. Great location. Nice staff."