Search Villas in Brownsover

"The room was clean and tidy….however it was too hot and could not be turned down. The gentleman on reception at check in offered no smile or welcome, not what you want when you arrive."

"Brilliant stay, friendly helpful staff, lovely room. Free parking so close to the centre was a bonus."

"The carpet in the room was filthy - does it ever get vacuumed, let alone cleaned? Only one pillow per person and one roll of toilet roll for 3 people for 2 nights! Restaurant and bars on site are very expensive and as the hotel is out, virtually on its own by a motorway junction, there aren’t really any other options. We only ate in the hotel once, the food was below average, overpriced and the service was ‘disinterestment’. The pool is run by a different company which means you need to book. At the time we booked we were not warned that it was being used for swimming lessons, which is fine, I would like everyone to learn to swim. But please let us know so we can book a quieter time for a more relaxing experience. Would I stay in the hotel again? Definitely not. This used to be a very high quality and well run hotel - what has happened to it? 🙁"

"Great place - pool and gym were fantastic. Food was tasty too"

"The staff are lovely. Hotel rooms clean. Issues I had is they are pet friendly so was a lot of dogs in rooms, could hear them barking at night and in the day. Also the room are a little out dated, doesn’t look in good condition although are very clean. The restaurant was 5/10 had a steak was cooked to my request and the food just wasn’t great for me. "

"Sadly we didn’t have time to use the spa. However very pet friendly and have booked another stay for next year Food in the restaurant was excellent "

"Overall very good, room was quiet as on a separate corridor which was good. Briefly used the pool but the hot tub was emptied for cleaning"

"Lovely hotel. Staff are exceptional. Could have done with biscuits in the room with the tea/coffee. "

"Chose this hotel as it was in range on the NEC whilst we stayed overnight for Crufts and was very reasonably priced. Room size was decent, beds were very uncomfortable - could feel every spring and hardly got any sleep. I would have changed rooms but I had seen there were similar reviews about this. Rooms could be updated as the wallpaper was coming away, there were holes in the carpet, sink taps were a struggle to turn on/off and the lock on the inside seemed a bit worn. The walls were thin and could hear music playing until late (think it turned off around 10pm but couldn't tell as we had the TV playing). Can't fault free parking and free breakfast. I only grabbed a couple bits as needed to leave early, but the spread looked decent. The staff were really lovely and accommodating and I liked that it was a 24/7 manned reception as you never know when you'd need something. Simple amenities such as a water fountain in reception would be a good addition. Don't think there was a phone in the room to contact reception, unless it was hidden away somewhere. Overall, basic but very decent for price paid and proximity to major events. Amazing staff but hotel rooms need a revamp. Perhaps bring a thick blanket so you can use the duvet as a mattress topper."