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"We had Room 1 with the 4 poster bed. Very cozy and individual. Love the thick mattress! Pleasant surprise of a live Irish band on in the bar when we arrived and it was a full house with a great atmosphere 😊 We ordered food and wow it was outstanding. We had lamb burger with chips and homemade coleslaw and chicken burger. All meat is locally source from nearby farm. And a chocolate and caramel cheesecake which was divine and beautifully presented. Our server was Kylie who was very attentive and friendly and definitely deserved our tip at the end. The manager (don’t know his name) was also a delightful friendly person making us feel very welcome and proud of his establishment. The property is on the Main Street so very convenient to all other pubs and lovely boutique shops and the river for lovely walks. A visit to Tanners wine and whiskey shop was 2 mins walk down the bank. We have no hesitation in recommending this place and will return here when we next visit Shrewsbury. "

"Good location. Needs TLC."

"Hole in bath towel- and the one it was replaced with. Poor communication with spa. Tried to book a massage on 2 occasions in week preceding stay. It went to ansafone saying to leave a message and they would get back.. They never did and no massages available when we tried again on arrival. Tea/ coffee/milk not refilled in room. Other issues too. On plus side they did try and recify and on departure decreased cost paid for room."

"Room was clean and had everything we needed but unfortunately the single bed for our daughter had a very uncomfortable mattress. Other than that no problems and good value for money - would stay here again. "

"The breakfast was great and the evening meal was great"

"Friendly staff, comfy bed, wish there was more variety for breakfast but overall was outstanding "

"Room 209. City view. Lovely room, spacious and nice modern design. Good shower and bathroom. Bed fairly comfortable although dipped slightly in middle with 2 medium sized people in it. Pillows were plump. The only thing which let it down was the window catch was broken and the window would not close fully meaning the noise from the main ring road was loud and constant and woke me up several times in the night. I tried to put something inside the catch but it reduced the noise only a little. I suggest the hotel inspects and fixes this. "

"Unfortunately not long before our booking we were told a party would be noisy till midnight, then although you make bookings for families i was told the children could not use the pool. The hotel and grounds were beautiful but the room could have been better. The bath was coming away from the front, the curtains were hanging off its hooks and let the light in the morning and the menu for room service was stained. We did enjoy the breakfast which was delicious."

"In need of modernisation. Stains on carpet and sofa. Only one pillow."