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"The service is absolutely ASTONISHING! The staff and manager always went above and beyond for us and were so accommodating! The station was nearby as well, and there were already restaurants attached as well which made getting food very convenient when we were in a rush! I recommend this stay, especially if you’re new to the city! "

"Apart from ordering pizza and them forgetting to actually make the pizza, the stay was fantastic. Bed large and very comfy. Great pillows. Rooms are so well thought out. Staff are friendly and helpful. Love staying at a citizen m hotel "

"Very close to the tube, tower of London. Also was pleasantly surprised that the rooms were even better than the pictures!!"

"Very friendly staff, nice hotel"

"Excellent service close to everything and extremely friendly staff and personnel"

"it’s my second stay and it was really good "

"We stayed here for an affordable option close to the O2 arena, it was very clean, and the staff (specifically Simon) were so welcoming, accommodating and helpful, he managed to find us a room and get us checked in early so that we could leave our stuff in our room due to having plans out that afternoon. Overall our experience was great and we would recommend this place highly "

"I love the location and the staff is extremely friendly. The mattress was not as good as the one I recall from when I stayed there two years ago, but otherwise, everything about the room was great. I would stay there again."

"Be bacc"