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"Breakfast omelets and custom eggs were dreadful. Worker didn’t understand much English, all was overcooked."

"The front desk staff were very helpful with directions and super nice in every interaction we had with them. Quiet lounge area to visit. Our room was comfortable. We loved the old hotel feel wlith modern art. This is a hotel for those that appreciate historic architecture and relaxed visiting. "

"Very nice considering the budget. If you do not mind having not much space in your room, this accommodation can be recommended. "

"They did great job overall! I loved the unlimited water fountain in the hotel!"

"Fantastic customer service!"

"Hermitage hotel is a wonderful place to stay Rafaela on reception did really great job on assisting us. Every staff there are nice and kind. Waking up with the lake lucerne and mountain view was amazing. We definitely coming back. Highly recommended for others to enjoy."

"Nice simple hotel. Would have preferred an electronic kettle in the room as I like warm water. Otherwise location is great, easy to get to and to attractions "

"Amazing stay! The room was spotless, modern, and very comfortable. The staff were extremely kind and helpful throughout our visit, and the location couldn’t be better — walking distance to everything in Lucerne. Great amenities and overall a fantastic experience. Highly recommended!"

"Staff and hotel were phenomenal. Jasmine was our favorite. what a beautiful and helpful young lady. All the staff were excellent. "