"Hotel is beautiful, rooms are huge, food is good, however they have the most disorganised staff who is either untrained or just can’t be bothered. I called spa several times with no success being told everyone is busy however when I went down to spa reception they were just sitting around ignoring the calls. It happened 3 times, so can’t be a coincidence. Also one of the ladies at the reception was working with the cold, it was obvious, she was unwell and clearly contagious. Why is sick person working in a customer facing role, why isn’t this employee home resting? Overall this hotel has a lot of potential but I don’t think I’ll be back. "