"The most horrible travel experience I’ve ever had
8 of us planned this trip together as family reunion
The rooms were so moldy and dirty that my brother and his fiancé had to leave before midnight they couldn’t even sleep in the room. The mold smell made them so sick.
My personal room of the other three had the mold, but not as bad as the other two so my daughter-in-law and my two grandchildren and my friend we all slept in my room
Prior to this, we all went to the front desk to describe our problem and a room attendant with a bottle of Febreze came to spray the room. How is it supposed to kill the mold?
We went back to the front desk again, explaining our concerns with the mold and they said they’ve already upgraded us. This is not true. Our room has not been moved.
The dining experience is hard to find the words, the lunch menu, which looked lovely. We all went to order our lunch and they were told they only have pizza available then we went to order cocktails and then we’re told they don’t have the ingredients to fix multiple bar requests
After still trying to change our rooms, we thought well let’s go to dinner. Only a buffet was available. The food was cold. The meat was dry bugs in her water. Glasses, disgusting is the only word I can think of.
I have never seen such a lack of concern for your
This is definitely not a property I could ever recommend I’ve been in the hotel business many many years and this was an experience. I’ll never forget."
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