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"This hotel is nearly perfect, and I truly enjoyed my stay. However, I would like to provide some feedback regarding the concierge, Emma. While Emma was very friendly, her assistance lacked the proactive approach I expected. For two days, she was unable to help with my tour requests; for example, when looking for helicopter and ATV tours, she only searched online and told me nothing was available. In contrast, a male colleague on duty at 7 PM the previous night was extremely helpful and made several calls on my behalf. Furthermore, I easily found multiple helicopter slots at a nearby travel agency right after being told it was impossible. As a traveler, my time is precious, and I rely on the concierge’s expertise. I believe Emma has a great attitude, but the service could be improved by being more resourceful and dedicated to finding solutions. Everything else was excellent, and I hope this feedback is helpful."

"The hotel itself was great — the room was nice, and the view was beautiful. Unfortunately, the restaurant, Sudden Sally, really dragged the experience down. It was extremely hit or miss, mostly miss. The breakfast sandwich I ordered tasted old and honestly disgusting, like it had been sitting around far too long. Credit where it’s due, they did refund it, but that doesn’t exactly make up for serving food like that in the first place. The service was just as inconsistent. Most of the waiters seemed completely uninterested and rarely checked in. There was one attentive staff member, but unfortunately I forgot their name. Overall, the restaurant felt poorly managed and nowhere near the same standard as the hotel itself."

"Great hotel for overnight stay. Clean, comfortable and near several restaurants. I would definitely recommend this property"

"Was a cozy room, curtain rod falling off wall, hole in washroom wall, clumps of hair left all over in the shower frok the previous guest"

"Lovely older style hotel. Staff helpful. Room clean and spacious. 20 mins walk to downtown pubs. Walks along Bow river easy. Best of all the mountain views were totally stunning. FABULOUS!!"

"The hotel was nice , the rooms were comfortable , the hot tub sauna area was beautiful, under the stars ."

"The ‘ac’ was totally useless. Turned to the coldest temp to no avail. Slept uncomfortably as a result"

"Stunning views and easy access to trails and various Banff attractions!"

"We enjoyed our stay grocery store was right next door. All amenities were so close!!"