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"We left after only one night because the bugs in the room were so bad we got eaten alive. Holes in the screens allowed large beetles into the room and the biting insects were so bad I couldn’t read on my tablet because it attracted the biting insects and my hands the next day were swollen with insect bites. No mosquito nets or fans were in the room to help so we suffered all night and were horribly bit up by the morning. In addition the room door did not stay adequately closed and we had to lodge a sunscreen tube into the crack to stop it from banging all night long. The towels and blankets were frayed and dingy, making me think some of our bites were bed bugs. we did not use the shower because it was so filthy. When we approached the owner about the bugs he was beyond rude, attempted to gaslight us into making it our problem and we received no refund for the additional days we couldn’t stay there. The bad food, and hard beds are hardly worth mentioning compared to the rest of the unpleasantness that was our experience here. I have traveled the world and this was by far my worst hotel experience. "

"The food is very fresh and they take great pride in quality ingredients in their food and drinks. Each is a masterpiece both is taste and presentation! The staff are all amazing and the property is very clean, except for the pools which gather leaves from the trees above, but I appreciate it’s impossible to avoid. The tubing and zipline are a must try offered on the property and the guided walk and yoga beautiful experience. The thermal river is unbelievably beautiful and warm like a hot tub and clear to the bottom. You have to experience it to believe it. Lots of walking and steps but all worth it! Nothing but relaxation and beauty at this resort. The rooms are very functional and private and it was amazing seeing monkeys and birds everywhere. I would stay here again!"