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Hotel Colonial San Carlos

Hotel with a rooftop terrace, near Plaza 28

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Photo gallery for Hotel Colonial San Carlos

Lobby sitting area
Exterior
Iron/ironing board, free cribs/infant beds, free rollaway beds
Terrace/patio
Interior entrance

Reviews

5.0 out of 10

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Double Room

Double Room | Iron/ironing board, free cribs/infant beds, free rollaway beds

Double Room

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
TV
Ceiling fan
Private bathroom
Hair dryer
Cable channels
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 Twin Bed

View all photos for Room, 2 Double Beds

Iron/ironing board, free cribs/infant beds, free rollaway beds

Room, 2 Double Beds

Highlights

Balcony
Free rollaway/extra beds
Free cribs/infant beds
TV
Private bathroom
Cable channels
Daily housekeeping
Iron/ironing board
  • City view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Cedro #40 Sm 23 MZ 36, Benito Juarez, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 10 min walk - 0.9 km
  • Plaza 28 - 19 min walk - 1.7 km
  • Plaza Las Americas - 3 min drive - 2.9 km
  • Puerto Cancun Marina Town Center - 4 min drive - 2.5 km
  • Ultramar Ferry Puerto Juárez - 5 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

  • ‪La Suegra - ‬2 min walk
  • ‪Taqueria Coapenitos - ‬8 min walk
  • ‪Church's Chicken - ‬6 min walk
  • ‪El Paisano del 23 - ‬2 min walk
  • ‪Las Quekas - ‬6 min walk

About this property

Hotel Colonial San Carlos

Hotel near Plaza 28
Hotel Colonial San Carlos provides a rooftop terrace and more. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • A 24-hour front desk
Room features
All guestrooms at Hotel Colonial San Carlos include amenities such as free WiFi.
More amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with showers
  • TVs with cable channels

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Wheelchair-accessible parking available

Family friendly

  • Free rollaway/extra bed
  • In-room crib

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Private bathroom
  • Shower

Entertainment

  • TV with cable channels

More

  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Hotel Colonial San Carlos Cancun
Hotel Colonial San Carlos
Colonial San Carlos Cancun
Colonial San Carlos

Frequently asked questions

Is Hotel Colonial San Carlos pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Colonial San Carlos?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

What time is check-out at Hotel Colonial San Carlos?

Check-out is at noon.

Where is Hotel Colonial San Carlos located?

Located in Downtown Cancun, this hotel is within 1 mi (2 km) of Mercado 23 and Plaza 28. Séptimo Día Adventist Church and Las Palapas Park are also within 10 minutes.

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Hotel Colonial San Carlos Reviews

Reviews

5.0
Rating 10 - Excellent. 2 out of 28 reviews
Rating 8 - Good. 3 out of 28 reviews
Rating 6 - Okay. 9 out of 28 reviews
Rating 4 - Poor. 7 out of 28 reviews
Rating 2 - Terrible. 7 out of 28 reviews

5.4/10

Cleanliness

6.6/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

2/10

I booked This hotel 2 weeks before my trip and they just told at the hotel lobby "my reservation was cancelled because they sold everything out ". I showed them my Travelocity reservation confirmation and they just said told me " to find someplace else " because they already sold out...RUDE, Irresponsibles, NOT RECOMMENDED !!!!! Travelocity: be careful with this people on your network!!!!
This review was submitted before 2018 and has not been verified.

2/10

Auch für eine Nacht zu dem Preis viel zu teuer. Es ist schmutzig und alt. Das Bad schimmelt vor sich hin, Stromleitungen schauen heraus (auch im Bad). Es ist sehr schwer zu finden. Personal ist zwar bemüht, können aber kein Englisch und scheinen nicht zu putzen. Nicht zu empfehlen.
This review was submitted before 2018 and has not been verified.

2/10

no me quede en el hotel no estoy dispuesto aceptar el cargo
This review was submitted before 2018 and has not been verified.

4/10

I've never stayed in less than a 3-star hotel before. So I hope I'm not being too mean with this review, but this place was pretty gross. The bed/bedding was clean but that's about it. There was mold all over the walls in the bathroom, paint was falling off the walls, the floor wasn't swept, and there wasn't even a seat on the toilet. If you're a budget traveler then this might be the cheapest place you can find in the high season, but I would go out of my way to find a more comfortable/cleaner dorm in a hostel before staying here again. It was pretty gross. A few people upstairs complained that the rain was coming into their room.
This review was submitted before 2018 and has not been verified.

8/10

The hotel staff was kind and accommodating. The wifi in the lobby was very fast. The hotel is located by a great market in the town of Cancun.
This review was submitted before 2018 and has not been verified.

6/10

This review was submitted before 2018 and has not been verified.

10/10

Muy centrico y cerca de avenidas principales, pude entrar al hotel a las 9 am con mucho sueño pues habia viajado la noche anterior
This review was submitted before 2018 and has not been verified.

2/10

Buen dia, por éste medio emito una queja de riguroza importancia, ya que NO ME RESPETARON LA RESERVACION!!... Adicional que la Srita que atiende se encontraba ingiriendo bebidas alcholicas con gente en el momento de que acudimos al hotel Pesimo el servicio de la srita que se inventó que se canceló la reservacion, cuando no era cierto!!! Ojalá pongan a gente a la atencion de los clientes con mas etica profesional, y responsable porque no es una cantina el hotel, y mas siendo familiar. Saludos.
This review was submitted before 2018 and has not been verified.

6/10

This review was submitted before 2018 and has not been verified.

4/10

Bien
This review was submitted before 2018 and has not been verified.

6/10

Close to the ADO bus, still hard to find for me though. Never go to double room 5: the AC is loud and useless, uncomfortable smell of the bathroom, and no hot water for shower, very noisy local neighbors across the street who had parties at their balcony until 2 am. But another single room on the top floor (16?) is fine, with good AC, hot water and fair condition. Most staffs don't speak English...
This review was submitted before 2018 and has not been verified.

4/10

La persona que nos recibió, lo hizo con mucha amabilidad y bien tratable. La persona que estuvo de guardia en la noche no tuvo el mismo trato de cliente. Subimos al tercer piso porque queríamos salas mas cerca los unos de los otros. Pasando por los pasillos del primer y segundo piso, había un olor bastante fuerte de humo de cigarrillo.El ultimo rango de escaleras son al aire libre y bien peligros para niños pequeños y personas de mayor edad ni a decir. En tiempo de lluvia seria algo bien serio. Yo no se nada de como se coloco las estrellas al hotel, pero me pregunto de como consiguió las 3 estrellas?????? No quiero decir que es terrible, pero si fue decepcionante. La impresión que da en su pagina de web realmente no es muy acertado. Si alguien busca un hotel barato, este si que es, pero se tiene que saber que es barato y limpieza regular pero nada mas.
This review was submitted before 2018 and has not been verified.

10/10

We stayed here for one night because we had an early morning flight to catch from the airport and wanted to be near the bus station. We were pleasantly surprised by the quiet corner the hotel stands on. We wandered around the market right opposite, and we sat at one of the local restaurants nearby. Oddly, the nice-looking seafood restaurant opposite the hotel was closed for dinner, but we would have loved to have gone because it looked nice. Hotel was clean, well-located and the staff were very helpful. Free internet worked well in the room and the bed was comfortable.
This review was submitted before 2018 and has not been verified.

4/10

los equipamientos son viejos,la habitacion no esta limpia.se tapa la taza,el bano se sale agua a la habitacion.
This review was submitted before 2018 and has not been verified.

4/10

Thought I'd book this room to save some money. Wasn't even worth the ~$30/night that I paid. First of all, at check-in, the receptionist couldn't find my reservation, and instead of looking more carefully, he just assumed that my last name was someone else's, and he gave me the key to their [occupied] room. Secondly, this place is filthy. It reeks, there are dead cockroaches everywhere, and the walls are covered in black mold. They gave us 1 towel for 2 people, and it was damp. The only plus is that it's quiet at night.
This review was submitted before 2018 and has not been verified.

6/10

Good time + I do not have time to write a book here
This review was submitted before 2018 and has not been verified.

8/10

Excelente Atencion!
This review was submitted before 2018 and has not been verified.

6/10

The receptionist was nice and helpful. Room was quite run down. Avoid the 3rd floor rooms. The airconditioning is loud, there are loud engines outside in the storage room and banging of metal doors keep you awake at night.
This review was submitted before 2018 and has not been verified.

6/10

Bien situé et abordable. Cependant il n'y avait pas s'eau chaude et de lumière dans la chambre de bain. Cepandant le personel était courtois et l'hotel est bien situé près de la garre d'autobus et des marchés.
This review was submitted before 2018 and has not been verified.

8/10

We walked, we saw, we ate, we siesta'd and we didn't get bothered people asking us to buy trinkets and t-shirts. This hotel is in a perfect location to walk to anything you want in el Centro. We walked to the ferry to Isla Mujeres, to playa del nina, and to plaza de palapa. If you are not in the mood to walk, it is quite easy to catch a cab or a bus as it is only a few block to the main ADO terminal. Market 23 across the street is what market 28 should be.
This review was submitted before 2018 and has not been verified.

6/10

Buena ubicación cerca de la estación de autobuses que te comunica con el aeropuerto. Ruidoso (junto a un mercado con música). Pero apropiada relación calidad-precio
This review was submitted before 2018 and has not been verified.

6/10

Wasn't bad... just a little bit old, obviously you are not paying the fancy place, so you can't complain, but just for sleeping and showering... it's ok, I guess
This review was submitted before 2018 and has not been verified.

2/10

Es lo peor que he visto, no dure 10 min y salí a buscar otro hotel, aparte se quedaron con el dinero que cancele sin pasar en este lugar ni una noche, lo resumo como lo peor de lo peor
This review was submitted before 2018 and has not been verified.

2/10

Ugly and dirty, very dirty. The price was higher than other hotels cleanest and in a better condition. The morning, afternoon and night front desk employees was very helpful. That it's ; /
This review was submitted before 2018 and has not been verified.

4/10

El personal del hotel amable, pero las instalaciones muy viejas, se podian sentir los resortes de los colchones en la espalda. El baño terrible, muy feo y no lo limpiaban bien. Solo habia internet en la recepción y las habitaciones cercanas donde llegaba la señal.