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Hotel Soberanis

2.5 star property
Downtown Cancun's excitement awaits with a multilingual staff ready to guide visitors through every aspect of their stay in this vibrant city center

Choose dates to view prices

Hotel Soberanis, in Downtown Cancun's vibrant heart, offers complimentary in-room WiFi and a business center for work needs. The multilingual staff, praised consistently, provides tour and ticket assistance to help guests explore the area.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Laundry
  • Room service

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About this property

Hotel Soberanis

  • Hotel near Plaza Las Americas
  • Hotel Soberanis provides amenities like dry cleaning/laundry services and a business center. Stay connected with free in-room WiFi.
  • Other perks include:
    • A front-desk safe, a 24-hour front desk, and multilingual staff
    • An elevator, luggage storage, and smoke-free premises
    • A banquet hall, 1 meeting room, and tour/ticket assistance
  • Room features
  • All 77 individually furnished rooms feature thoughtful touches such as laptop-compatible safes and air conditioning, in addition to amenities like free WiFi and sound-insulated walls.
  • More amenities include:
    • Showers and free toiletries
    • Flat-screen TVs with cable channels
    • Ceiling fans, daily housekeeping, and desks

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Soberanis pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Soberanis?

Check-in start time: 3 PM; Check-in end time: 5 AM. After-hours check-in is not available.

What time is check-out at Hotel Soberanis?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Soberanis located?

Located in Downtown Cancun, this hotel is within 1 mi (2 km) of Ceviche Square and Plaza Las Americas. Las Palapas Park and Plaza 28 are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.0

Good

7.8

Cleanliness

7.4

Location

7.2

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 40 out of 245 reviews
Rating 8 - Good. 94 out of 245 reviews
Rating 6 - Okay. 68 out of 245 reviews
Rating 4 - Poor. 29 out of 245 reviews
Rating 2 - Terrible. 14 out of 245 reviews

Reviews

Verified

10/10 Excellent

Gustavo A Murillo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and hotel overall is great. Truly convenient location. I recommend to those staying in Cancun as it’s a money saver.
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Juan Ruben

Liked: Staff & service, amenities, property conditions & facilities
the hotel is in renovation looks nice, the area is safe, clean room, no complaints.
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Dr. Anjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLEAN ROOM GOOD STAFF GOOD SECURITY ALL OK EXCEPT , NO RESTUARENT, OR CAFETERIA
Stayed 10 nights in Jul 2025
Verified

8/10 Good

Rainer

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 6 nights in Jan 2025
Verified

8/10 Good

Robert

I’ve booked through Orbitz for years. When it says taxes and fees included, I’ve never have been charged additional amounts by the hotel. This hotel charges a environmental sanitation fee.
Stayed 10 nights in Aug 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Verified

4/10 Poor

Jase

Disliked: Amenities, property conditions & facilities
Rooms do not provide much amenities and the Wi-Fi does not work. No elevator, have to carry suitcase up flights of stairs.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect balance of convenience and value.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Ludwig

Disliked: Amenities
Muy oscuro los cuartos
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

ALBA DALIA ALVAREZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy céntrico, cerca del ADO, hay tiendas, está el parque las palapas para comer, muy buen lugar
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Jose eduardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Aún llegando tuve que realizar pagos después de hacer el pago desde la app
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Stephanie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Muy céntrico, todo a la mano, pero ofrecían servicio de lavandería, y al final siempre no, tuve salir a buscar
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
El cuarto estaba muy grande y limpio,muy seguro y el personal muy amables.
Stayed 3 nights in Sep 2025
Verified

6/10 Okay

Gicela

Liked: Cleanliness, staff & service, property conditions & facilities
Para una noche bien
Stayed 1 night in Jul 2025
Verified

6/10 Okay

GLORIA

Liked: Staff & service
Disliked: Amenities
El personal en general es muy amable , la limpieza del cuarto es muy bueno pero le doy solo 3 estrellas porque encontramos 2 cucarachas en el cuarto y de evaluación general igual solo 3 estrellas porque la mayoría del tiempo no funcionaba el internet y no se veían los canales en la tv.
Stayed 4 nights in Mar 2025
Verified

8/10 Good

José Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para el motivo de mi viaje la ubicación fue muy importante ya que se encuentra frente a la unidad médica del IMSS.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Oscar

Liked: Staff & service, property conditions & facilities
Pues esta vez me toco que una camarista no toco la puerta y simplemente abrio la puerta..... y yo estaba durmiendo aun y la verdad si senti desconfianza por esa parye
Stayed 2 nights in Aug 2023
Verified

8/10 Good

Genny Rubi

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Una estancia increíble

Fue una estancia placentera el servicio de parte del personal muy amable la comodidad la limpieza las instalaciones en verdad muy recomendable aparte tienes todo alrededor Chedraui Go Mart por cierto muy rico y barato , transporte a playas plazas Mercado ala mano , fue una estancia agradable
Stayed 4 nights in Jul 2023
Verified

8/10 Good

viridiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comodo
Stayed 1 night in Nov 2022
Verified

6/10 Okay

Roque

Disliked: Cleanliness, amenities, property conditions & facilities
Ojalá le inviertan en mejorarla
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Benjamín

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusta que está céntrico..es económico y muy discreto.. tiene un pequeño estacionamiento pero suficiente..
Stayed 1 night in May 2022
Verified

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esta en buena ubicación y se tiene un Oxxo a lado del hotel para cualquier compra que se requiera. Lo único es que las habitaciones no están muy bien aisladas del ruido y las camas están un poco duras.
Stayed 1 night in Jan 2022
Verified

6/10 Okay

alain

Liked: Cleanliness, staff & service
Just average basic accommodation
Stayed 3 nights in Jan 2022
Verified

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente relación precio-servicio
Stayed 1 night in Jan 2022