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Hotel Xbalamque and Spa Cancun

3.0 star property
Hotel with a full-service spa, near Plaza Las Americas

Choose dates to view prices

Hotel Xbalamque and Spa Cancun offers a peaceful haven in bustling downtown. Enjoy drinks at the poolside bar or book spa treatments like deep-tissue massages and facials. La Adelita restaurant serves Mexican cuisine. Complimentary public WiFi and attentive staff are available.

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Room service
  • Housekeeping
  • 24/7 front desk
The current price is AED 138
AED 183 total
includes taxes & fees
14 Dec - 15 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Desk

Standard Room, 1 Double Bed

7.2 out of 10
Good
(10 reviews)

Highlights

Air conditioning
TV
Private bathroom
Rainfall showerhead
Wardrobe or closet
Desk
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Desk

Standard Double Room, 2 Double Beds

Highlights

Air conditioning
TV
Private bathroom
Rainfall showerhead
Wardrobe or closet
Desk
Daily housekeeping
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room | Living room | TV

Superior Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
TV
Bathrobes
Rainfall showerhead
Private bathroom
Minibar
Wardrobe or closet
Desk
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Street View

Desk

Suite with Street View

  • 30 sq m
  • Sleeps 2

View all photos for Double Room Standard

Desk

Double Room Standard

  • 30 sq m
  • Sleeps 2

View all photos for Quadruple Room Standard

Desk

Quadruple Room Standard

  • 30 sq m
  • Sleeps 4

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About the neighborhood

Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 2 min walk - 0.2 km
  • Benito Juarez Municipal Building - 6 min walk - 0.6 km
  • Plaza 28 - 8 min walk - 0.7 km
  • Mercado 23 - 10 min walk - 0.8 km
  • Plaza Las Americas - 3 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪La Parrilla - ‬2 min walk
  • ‪Av. Yaxchilán - ‬1 min walk
  • ‪Los Pescaditos - ‬2 min walk
  • ‪Cheester - ‬3 min walk
  • ‪Quesadillas Tierra del Sol - ‬3 min walk

About this property

Hotel Xbalamque and Spa Cancun

Hotel near Ultramar Ferry Puerto Juárez
You can look forward to a poolside bar, a terrace, and a garden at Hotel Xbalamque and Spa Cancun. Indulge in a massage, reflexology, and a body treatment at Spa Xbalamqué, the onsite spa. The on-site restaurant, La Adelita, features Mexican cuisine. Free WiFi in public areas is available to all guests, along with a hair salon and car rentals on site.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • Massage treatment rooms, free newspapers, and concierge services
  • Luggage storage, a front-desk safe, and a porter/bellhop
  • Guest reviews say great things about the helpful staff, first-rate property condition, and location
Room features
All 90 rooms boast comforts such as air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

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Interior detail
Hotel Santa Maria Cancun
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
7.2 out of 10, Good, 479 reviews
The price is AED 115
AED 155 total
includes taxes & fees
14 Dec - 15 Dec
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Adelita

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Built in 1990
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 005-007-007318/2025

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 11 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa

Frequently asked questions

Does Hotel Xbalamque and Spa Cancun have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

Is Hotel Xbalamque and Spa Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Xbalamque and Spa Cancun?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Hotel Xbalamque and Spa Cancun?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Xbalamque and Spa Cancun located?

Located in Downtown Cancun, this spa hotel is steps from Las Palapas Park, and 2.5 mi (4 km) from Ultramar Ferry Puerto Juárez. Mercado 28 and Benito Juarez Municipal Building are also within 10 minutes.

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Hotel Xbalamque and Spa Cancun Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 314 out of 1002 reviews
Rating 8 - Good. 273 out of 1002 reviews
Rating 6 - Okay. 189 out of 1002 reviews
Rating 4 - Poor. 99 out of 1002 reviews
Rating 2 - Terrible. 127 out of 1002 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Fast, polite and caring
Stayed 1 night in Dec 2025

6/10 Okay

Veronica

Disliked: Amenities
The hotel lobby was nice and they have a pool open from 8am to 8:00pm. The staff was nice and friendly.
Stayed 1 night in Aug 2025

8/10 Good

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
bonito hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Things to do around hotel
Stayed 1 night in Aug 2025

8/10 Good

LEOPOLDO E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Oct 2025

6/10 Okay

Jose Antonio Casto

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No wifi at all , really old appliances, some of them don't work properly, no way to get with some of the staff unless you have to go to the front desk, no even a phone
Stayed 5 nights in Sep 2025

8/10 Good

PRASOON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant experience to stay at the hotel. They upgraded our room to a suite without charging extra.
Stayed 4 nights in Mar 2025

10/10 Excellent

Destiny

I had an amazing experience at Hotel Xbalamqué! The hotel has so much character — from the unique Mayan-inspired decor to the beautiful artwork throughout the property. The atmosphere felt fun, welcoming, and full of charm. The staff was friendly and helpful, always making sure I had what I needed. My room was clean and comfortable, and I loved the little details that made the stay feel special. The location was also super convenient, with lots to explore nearby. If you’re looking for a place in Cancún that’s affordable, full of personality, and not just another generic hotel, I highly recommend Xbalamqué.
Stayed 5 nights in Jun 2025

10/10 Excellent

Irenia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jul 2025

10/10 Excellent

Tatiyyanah

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! The staff was really nice and it has so many nice restaurants and shops around for exploring. Close to the strip but not too close where you hear all the noises. 10/10 recommend
Stayed 7 nights in Mar 2025

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price you can't ask for more, everything close, shopping, transportation, dental offices, restaurants, tours
Stayed 3 nights in Dec 2024

8/10 Good

Yurii

Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 7 nights in Mar 2025

6/10 Okay

Maria

Disliked: Property conditions & facilities
Great vale for the price. Hotel needs some renovation but it's clean and cute. Had s lot of potential. Centrally located. Helpful and friendly staff
Stayed 2 nights in Apr 2025

10/10 Excellent

Jesus Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 1 night in Mar 2025

8/10 Good

Dra

Liked: Amenities
.
Stayed 1 night in Jul 2025

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location close to public transportation is perfect
Stayed 7 nights in Feb 2024

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is great value for your money. It is centrally located, close to the ADO terminal
Stayed 1 night in Jan 2025

10/10 Excellent

Alvaro

Liked: Amenities
I could rest very good at the place.
Stayed 1 night in Aug 2024

8/10 Good

Nataliia

Liked: Cleanliness, staff & service, amenities
Pretty good
Stayed 7 nights in Mar 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at this hotel was excellent. I did my research beforehand .
Stayed 2 nights in Jan 2025

6/10 Okay

ALYSSA GAYATRIE

Liked: Staff & service
Disliked: Cleanliness, amenities
Convenient location, sheets were stained, towels old, wahrooms clean but lingering smell. Safe area and friendly staff.
Stayed 5 nights in Nov 2024

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
All was fine…! I wish my vacation will continue but it was my last day…!
Stayed 1 night in May 2025

6/10 Okay

harishkumar

Disliked: Amenities
Older hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel!! Friendly staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
very nice spot. Except asked for a new coffee pot for room and never got one, we asked several times
Stayed 1 night in Feb 2025