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Krystal Grand Cancun All Inclusive

4.0 star property
Stylish hotel on the shore with 4 outdoor swimming pools

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Krystal Grand Cancun All Inclusive

Premium bedding, down comforters, pillowtop beds, in-room safe
Superior Room, 1 King Bed, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe
Breakfast buffet
Bar (on property)
Altitude Suite King, Boulevard View | Premium bedding, down comforters, pillowtop beds, in-room safe
Reviews
7.4

Good

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
The price is AED 889
AED 1,092 total
includes taxes & fees
May 27 - May 28

Explore the area

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Popular LocationGaviota Azul Beach1 min walk
  • Popular LocationCancun Convention Center6 min walk
  • Popular LocationForum Beach7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive

Room options

View all photos for Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Suite King, Ocean Front

8.4/10 Very Good

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 51 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Corner Suite Ocean Front

10/10 Exceptional

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillowtop bed
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Family Room, Multiple Beds, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 88 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Corner Suite, Partial Ocean view

7.6/10 Good

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 44 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Master Suite, Ocean front

Highlights

Balcony
Soundproofed
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room 1 King Bed

Standard Room 1 King Bed | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room 1 King Bed

7.2/10 Good

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Suite 2 double beds, Boulevard view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 51 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room, 1 King Bed, Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Honeymoon Room, 1 King Bed, Sea View

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Presidential Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 132 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Suite King, Boulevard View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 51 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Krystal Cancun All Inclusive
Pool
Hot Tub
All inclusive
Spa
6.6 out of 10, (1001)
The price is AED 955
AED 1,172 total
includes taxes & fees
24 Jun - 25 Jun
Krystal Cancun All Inclusive

About the neighborhood

Cancun

Located on the beach, Krystal Grand Cancun All Inclusive is in Zona Hotelera, a walkable area in Cancun with great shopping. Aquaworld and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit La Isla Shopping Mall and Puerto Cancun Marina Town Center. Traveling with kids? Consider Ventura Park Cancun, or check out an event or a game at Oasis Arena. With snorkeling and windsurfing nearby, you'll find plenty of adventures in the water.
Visit our Cancun travel guideOpens in a new window

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 6 min walk
  • Forum Beach - 7 min walk
  • Caracol Beach - 8 min walk
  • Chac Mool Beach - 14 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • Hooters - 6 min walk
  • Mandala - 6 min walk
  • Krystal Cancún - 3 min walk
  • Forum Beach Club - 7 min walk
  • Coral Café - 3 min walk

About this property

Krystal Grand Cancun All Inclusive

Upscale family-friendly hotel near La Isla Shopping Mall
Close to Gaviota Azul Beach and Cancun Convention Center, Krystal Grand Cancun All Inclusive provides a swim-up bar, a beach bar, and a poolside bar. This hotel is a great place to bask in the sun with a white sand beach, beach cabanas, and sun loungers. Treat yourself to a body wrap, reflexology, or a hot stone massage at Krystal Spa, the onsite spa. Be sure to enjoy a meal at Restaurante Ayami, the on-site restaurant. In addition to a grocery/convenience store and a terrace, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • A 24-hour front desk, a TV in the lobby, and ATM/banking services
  • Beach umbrellas, wedding services, and a front-desk safe
  • Guest reviews say great things about the proximity to shopping
Room features
All 398 rooms feature comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Guests reviews speak well of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Highchairs, childcare services, and free infant beds
  • Pillowtop mattresses, down comforters, and free extra futons
  • Bathrooms with showers and free toiletries
  • LED TVs with premium channels
  • Wardrobes/closets, balconies, and free extra beds

All inclusive details

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Restaurante Ayami
  • Terraza el Mortero
  • The Grill
  • Risotto
  • Red Fish

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Playground
  • Sauna

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Grocery/convenience store
  • Highchair
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms - 6

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Free extra futon mattress
  • Free rollaway beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • LED TV
  • Premium channels

Food and drink

  • Espresso maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.43 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Krystal Grand Cancun All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Krystal Grand Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Grand Cancun All Inclusive?

Self parking is free at this property.

What time is check-in at Krystal Grand Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Krystal Grand Cancun All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Krystal Grand Cancun All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Krystal Grand Cancun All Inclusive located?

Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Gaviota Azul Beach and Forum Beach. Cancun Convention Center and Chac Mool Beach are also within 15 minutes.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 500 out of 1237 reviews" "
Rating 8 - Good. 260 out of 1237 reviews" "
Rating 6 - Okay. 216 out of 1237 reviews" "
Rating 4 - Poor. 126 out of 1237 reviews" "
Rating 2 - Terrible. 135 out of 1237 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great food, great views, great location. We stayed at the Krystal Grand Attitude Tower building, highly recommended. Sargassam seaweed was bad early in our stay 5/12-5/16 but cleared up last couple days. Checkout the Krystal Grand live webcam. It was very windy but that made for fun waves. Sadly the amazing snorkeling around the point we experienced in the 1980's, when the Hyatt was the Camino Real is completely gone (covered up by a new beach and seawall), but that seems to be the case everywhere.
Stayed 4 nights in May 2024

2/10 Terrible

ELisabeth, MIAMI

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad customer service. Before we got there I called several times to speak with concierge to make arrangements for special services for my nephew that was getting married there and got no answer. Sent emails and the lady I message back and forth said that no pre arrangements were necessary that it was part of services included and they would place some sweets and a bottle of Prosecco in their room. I gave her the names and they would supposedly take care of it. We got there and nothing was done. And sorry later doesn’t cut it Would never go back there
Stayed 3 nights in May 2024

6/10 Okay

ricky

Traveled with group
Liked: Cleanliness, property conditions & facilities
Property was well kept and very well cleaned. All inclusive is very limited beyond the buffet. Most nights there are only 1 restaurant and the food that is included in the all inclusive menu is alright, nothing outstanding. Buffet is solid, good verity of food. Overall the resort is good for the price. Definitely nicer options but the location of the property is a huge factor.
Stayed 7 nights in May 2024

6/10 Okay

Cesar

Liked: Cleanliness, property conditions & facilities
The property was okay overall but it had sewer odor in the shower in our room Most of the staff in the hotel were annoying trying to sell packages
Stayed 2 nights in May 2024

8/10 Good

Christopher James George

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location and all-inclusive meals options
Stayed 5 nights in May 2024

2/10 Terrible

ELisabeth, MIAMI

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worse customer service ever. Before our arrival I tried contacting concierge and couldn’t ever speak with anyone until my husband contacted their manager and complained. After arrival we never got what was promised. No customer service whatsoever.

6/10 Okay

Ruben Alexander, Houston

Liked: Cleanliness, staff & service
Mr.Antonio and the rest of the guys Ricardo and Sergio and gaudalupa are great welcoming you,Luis and Fernando and Jesus will take care of you on the beach,Conseyla will pamper at the spa,but you dont get good toiletries in the room anymore, the liquor is not top notch anymore in the krystal grand, people are great,thats what makes this place special
Stayed 2 nights in May 2024

10/10 Excellent

Yuliot

Traveled with family
Liked: Cleanliness, staff & service
La playa espectacular , 5 estrellas para el restaurante ayami japonés un la comida muy buena me senté en mesa regular y el mesero muy bueno
Stayed 3 nights in May 2024

4/10 Poor

Carlos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bartender was amazing but other staff horrible
Stayed 3 nights in May 2024

4/10 Poor

Kelly

Traveled with partner
Liked: Cleanliness, property conditions & facilities
From the moment we got there they wanted us to upgrade. If we didn’t we would not receive the full all-inclusive benefits, no room service and excluded from a specific pool and a specific section of the resort. So we felt we had to upgrade. All restaurants (except the buffet) required reservations. You were not able to walk up to a sit down restaurant and be served without prior reservations The fish ceviche was amazing. Keep in mind they do not have any alcohol in the mini fridges. Only sodas and water.
Stayed 3 nights in May 2024