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Smart Cancun The Urban Oasis

4.0 star property
Mediterranean hotel with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for Smart Cancun The Urban Oasis

Miscellaneous
Miscellaneous
In-room safe, laptop workspace, iron/ironing board, free WiFi
Restaurant
Reception
Smart Cancun The Urban Oasis offers an upscale Downtown Cancun retreat near Plaza 28. Guests cool off in the outdoor pool, stay fit at the gym, and savor local cuisine at Bites restaurant. Free WiFi and multilingual staff ensure comfort and convenience throughout the stay.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Standard Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Standard Room

7.8 out of 10
Good
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hair dryer
Private bathroom
Free bottled water
Coffee/tea maker
In-room safe
  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Map
Av Tulum 13-14, Centro, 22, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 5 min walk - 0.5 km
  • Plaza 28 - 14 min walk - 1.3 km
  • Plaza Las Americas - 6 min drive - 2.2 km
  • Puerto Cancun Marina Town Center - 8 min drive - 2.1 km
  • Ultramar Ferry Puerto Juárez - 13 min drive - 3.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Subway - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Church's Chicken - ‬5 min walk
  • ‪Subway - ‬3 min walk
  • ‪Taqueria Coapeñitos - ‬4 min walk

About this property

Smart Cancun The Urban Oasis

Upscale hotel near Langosta Beach
At Smart Cancun The Urban Oasis, you can look forward to free continental breakfast, a poolside bar, and a coffee shop/cafe. Be sure to enjoy a meal at Bites, the on-site restaurant. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • 5 meeting rooms, multilingual staff, and smoke-free premises
  • Luggage storage, tour/ticket assistance, and concierge services
  • Guest reviews say great things about the helpful staff
Room features
All 132 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Coffee/tea makers, daily housekeeping, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bites

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5 meeting rooms

Accessibility

  • No elevator

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1985
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from May 5 2025 to December 1 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.31 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: USD 8 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Free WiFi in public areas has a 1-device limit

Property is also known as

Oasis Smart Cancun
Oasis Smart Hotel
Oasis Smart Hotel Cancun
Smart Oasis Hotel Cancun
Smart Oasis Cancun
Smart Cancun by Oasis
Smart Cancun The Urban Oasis Hotel
Smart Cancun The Urban Oasis Cancun
Smart Cancun The Urban Oasis Hotel Cancun

Frequently asked questions

Does Smart Cancun The Urban Oasis have a pool?

Yes, this property has an outdoor pool. The property will be renovating the pool from May 5 2025 to December 1 2025 (completion date subject to change).

Is Smart Cancun The Urban Oasis pet-friendly?

No, pets are not allowed at this property.

How much is parking at Smart Cancun The Urban Oasis?

Self parking is free at this property.

What time is check-in at Smart Cancun The Urban Oasis?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Smart Cancun The Urban Oasis?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Smart Cancun The Urban Oasis located?

Located in Downtown Cancun, this hotel is within 1 mi (2 km) of Mercado 23 and Puerto Cancun Marina Town Center. Las Palapas Park and Benito Juarez Municipal Building are also within 10 minutes.

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Smart Cancun The Urban Oasis Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 368 out of 999 reviews
Rating 8 - Good. 295 out of 999 reviews
Rating 6 - Okay. 153 out of 999 reviews
Rating 4 - Poor. 82 out of 999 reviews
Rating 2 - Terrible. 101 out of 999 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and restaurant area.

8/10 Good

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful place to stay
Stayed 1 night in Aug 2022

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic in every way
Stayed 1 night in Mar 2025

10/10 Excellent

King

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional. The rooms were excellent. The hotel was excellent. The food was amazing!!!
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great - comfort, service, and especially the location.
Stayed 4 nights in Sep 2022

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is the best place
Stayed 4 nights in Aug 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

i Love Cancun and the Urban Oasis

very well located, close to the main bus stops, banks, and shopping plazas around. pool area was just great, breakfast was always tasty, we will be back.
Stayed 2 nights in Feb 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location - easy access to the beaches

Great hotel in the centro area of Cancun. If you like to find good Mexican restaurants and like less gringo resort and more mexico this is a great place to stay. Very nice pool. Easy to get back and forth to the hotel zone if you want. Enjoyed our stay.
Stayed 3 nights in Mar 2023

10/10 Excellent

Amani

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Amazing but the security front door who welcoming guests are terrible
Stayed 7 nights in Jul 2023

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
I will return next year
Stayed 3 nights in Mar 2024

6/10 Okay

Govindarajan

Liked: Staff & service
The property has to IMPROVE on MORNING BREAKFAST. I stayed for 5 days and ended up waiting for 30 min-45 min for basic amenities BREAD & essential items for breakfast. This delayed my entire planning. If I had to stay again, I will think or change to a different hotel because of Breakfast Buffet DELAYED service.
Stayed 11 nights in Dec 2024

8/10 Good

Linfeng

Liked: Cleanliness, staff & service, amenities
Old in the room
Stayed 1 night in Mar 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service
The area is under remodelation the time of our stay, and make it difficult to find the place. Other thatn that everything was OK.
Stayed 1 night in Jul 2023

6/10 Okay

Hossein

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel presents itself as a 4-star property, but in reality, it falls short in several key areas. The rooms are basic and lack the quality expected from a 4-star experience, with outdated furnishings and limited amenities. The overall service and facilities also don't quite match the 4-star standard. Given these shortcomings, I would rate it closer to 3 stars, as it doesn't offer the level of luxury or comfort typically associated with a higher rating.
Stayed 4 nights in Mar 2025

2/10 Terrible

Sourab

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in downtown Cancun so accessible. the staff here is super rigid to accommodate anything. Any small request you make is not accommodated by the staff. The breakfast options are super limited and is very crowded unless you make an upgrade. There is no ramp to get your stroller up while entering the hotel. I'd avoid staying here again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent. The Staffs are great really helpful. I really like the pool area. It is very nice. Wasn’t too crowded. The hotel actually looks better in person. Rooms are nice and clean only thing the water sometimes will fluctuate from hot to cold. Check in process was really fast and check out. I can honestly say that I would return if In Cancun, the marina mall was five minutes away by car. My experience at the oasis honestly was great. I would say they could’ve had more options for breakfast.
Stayed 4 nights in Aug 2024

8/10 Good

Naga Raju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERY THING IS GOOD EXCEPT WASHROOM AND SHOWER
Stayed 1 night in Nov 2022

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No wifi available and would not provide an extra blanket
Stayed 3 nights in Dec 2023

6/10 Okay

Martha R

Disliked: Cleanliness
Our room wasn’t cleaned 2 days of our stay. Had to ask for clean towels. Roaches in our room. Jacuzzi area was dirty and ants everywhere.
Stayed 7 nights in Mar 2023

2/10 Terrible

Andreas

Disliked: Cleanliness, property conditions & facilities, room comfort

A no go!

This is not a safe area. I can not recommend anyone staying in this part of the town. Be careful if you do. Take care!
Stayed 1 night in Mar 2023

6/10 Okay

Jason

Liked: Cleanliness, staff & service, amenities
I was in room 608 and it was too humid inside the door do not have a gap seal and all the hot air from the ac tower come back in the room. I won't be a customer again, but it is still a good hotel.
Stayed 4 nights in Apr 2023

6/10 Okay

Luis

Disliked: Staff & service, property conditions & facilities
Elevators were not working during our stay and they didn't have employees to help with luggage to take the stairs. So sad for my parents to carry their heavy luggage up to their room.
Stayed 1 night in May 2023

4/10 Poor

Lynn

Liked: Staff & service
Disliked: Property conditions & facilities
The electiricity went off several times. Elevators were not working for most of a day and walking up to the 7th floor in the very hot stair wells was very uncomfortable. There is a problem with some kind of virus or bacteria which caused almost all of our very large group to have gastrointestinal illness. This lasted days and meant people could not participate in activities or enjoy their time.
Stayed 2 nights in Jun 2023

10/10 Excellent

Abigail

Liked: Staff & service, amenities, property conditions & facilities
Buena ubicación
Stayed 4 nights in Apr 2025

10/10 Excellent

Jose de Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio.

Excelente hotel, muy bonito, cómodo y limpio.
Stayed 4 nights in Apr 2025