Find Family Hotels in Cantiano

"Castle hotel was a great experience. Had to change rooms but staff were very accommodating. Restaurant was very good!"

"This hotel and the city is amazing. This would be a perfect destination for a vacation. The staff is so friendly and helpful you do not see this kind of service in the states.Everything was perfect, the only issue is really bad WiFi connection. "

"The bathroom was exfremely small. It was difficult to get to the shower. This was located at the end of a very narrow bathroom. Just next to the shower, there a sink on the right side. I had 30/40cm to get into the shower, not nice. Also, the wc very close to the radiator/heating. My left knee was touching it. Considering it was hot, i could not sit comfortably at the wc. Last, the receptionist did not let me pay the local tax by debit card/bancomat. I had to pay in cash and the chat with the receptionist was not pleasant."

"At the arrival time (4:40pm) the heating was not working. My room was cold and the bathroom had no hot water. The staff came and after three and half hours, it has started working. I was moved into another room with hot water, but the heating was off. Still, the room was not warm till 8:15pm. The staff was supportive, but they should have checked the heating before my arrival. The location is great and the breakfast is offered at a small pastry (200m from the property)."

"The reservation was made late in the evening, but we were able to check in easily. The breakfast is very good, with many choices. The staff was very helpful for all our needs. Free parking is a big plus. "

"Nice older hotel. Clean and quiet rooms. Breakfast was very good and well worth the cost. A bit hard to find but the hotel staff helped us find the location. Don't hesitate to call them."

"The Raffaello is well located in the center of Urbino. It is a serious climb to reach it, but that is true of everything in Urbino. Our reception was rushed and callous. Keys were given, things mumbled, and we were sent our way. The lobby area was unkept, with pictures leaning against the wall and boxes stacked. The rooms were simple and clean but not in good repair. My air/heat system was without a remote and therefore could not be used. When I went to report this, there was no one at the front desk. In fact there was seldom anyone at the front desk. I found a phone number and called it. A man came and gave me an electric heater in case it got cold. It did. My bathroom sink had a slow leak which resulted in a wet floor. During the night a loud sound, like a fire alarm, would sound every few hours. No one at the front desk. No sleep. The most serious problem with the Raffaello was that no one cared. No one cared about the place or about us. After one night we were finished. I found a man at the front desk and said we were leaving. I asked to be refunded for the two nights we did not stay. He said, "No refunds! Have a good life!" Part of my life is to write this review. I would not recommend this place to anyone."