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"Nice hotel in a good location. Staff were great and breakfast was nice"

"N/A"

"A lovely place but unfortunately let down by rude staff, bad room placement and broken air conditioning. There was a wedding taken place and the music went on into the night, between this and the broken air conditioning, our young baby was disturbed through the night. We contacted Gary the nightporter who was helpful and explained they knew it was an issue and to raise it with management the following day. We contacted management by email in the end as no one was available the following day. I was contacted by Vicky, who did offer a tokenistic 20% off on future bookings but implied I had lied about all issues and failed to respond when I queried her approach. Really disappointing, at over £200 a night - we got no sleep and our baby really didn’t enjoy the next day owing to his discomfort in the night. A real shame that it could have been resolved so easily with effective customer service and a kind manner."

"Amazing breakfast! clean room with plenty of space."

"Nice room in lovely elegant surroundings, good service and food. Enjoyed stay"

"Convenient, clean and modern room"

"Parking was a expensive at the NCP tanner lane but other than that the whole stay was amazing! No faults with the hotel itself the staff were friendly and breakfast was lovely"

"Dinner service was a disaster but we did get the bill cut in half, no questions. Hard mattress, and I normally like a hard mattress. Lovely hotel though"

"Lovely in our favourite city"