"Convenience to the venue for the event we were attending. The bottom of the bed sheet was dirty and not changed. In the second room, there was water on the floor when we went into the room. The staff came immediately and mopped up the water."

"The room was comfortable and the shower was great. No breakfast option available, but there is a great spot just a few steps away. Room service was quick and very good. There is a speaker in the bathroom to listen to what is on the TV. Only issue is if there is an event with the rooftop bar, you can hear the music if you are on the 5th floor. The music stoped by midnight. "

"Breakfast was included and it was good. Everything was at walking distance. Hotel located center of Providence. Area very clean and safe. Strongly recommended!"

"Friendly and clean"

"Everything was spotless. Everyone was excellent! "

"Room was large and the bed was so comfortable! Didn’t have a nice view. Breakfast was excellent and the waitress was excellent. "

"This place is fantastic! The room was spacious and clean, and the location was great. The staff was also nice and helpful. I'd definitely come again!"

"Wonderful location. Little bit of a sketchy area at first but realized how convenient was made up for it"

"You could be so much better, but I don’t think you will spend the money with the effort to become that. It’s an old property and it’s very European and I travel all over the world dozens of times a year so I do appreciate some elements of this property, the facilities in my room, but it leaves a lot… A lot… A lot to be desired. You need more lighting in the room that is so simple and won’t cost you anything. You can’t have bunkbeds. I know that seems European, but somebody was complaining that...

"The room was over 80 degrees and it smelled like cigarettes so bad it was difficult to breathe. The windows are very old and it took two people to even open them to get some air in the room. I understand it is an old building but its also listed as a luxury hotel"

" Sent to multiple rooms at check in.All were dirty, Shortage of housekeepers. very difficult for front drsk employees. Many unhappy guests. Overpriced. Location noisy. Traffic racing by all night! no on site restaurant, although brewery/pub next door just downstairs with excellent food and beer. Would not stay here again."

"Location was great. Pillows were comfortable. Front desk was super helpful."

"It was good "

"We enjoyed our stay immensely! We are frequent travelers to Providence to attend shows at the PPAC. This is our first time at this hotel, but it won’t be our last. We love the location, as well as the friendly, professional staff. The room was immaculate. The property was undergoing major renovations while we were there, but that was fine. We look forward to returning to the Hilton when it is fully renovated!"

"Highly recommend the Loft as it was a beautiful space. The Heddle room has a glass window in the door to the bathroom. Technically you could shower in privacy but I would rather a solid door. Staff handled an issue with our original room well. They were immediately available when I called and provided both a short term (moving rooms for the night) and long term solution (fixing the issue) plan within ten minutes. Heddle room is a good option if you need a place to sleep and will be otherwise...

"Bad"

"The hotel is extremely understaffed to the point of having to wait almost an hour to check in. There was a sign at the front desk saying someone would “return soon” which is not at all helpful since “soon” tells people nothing. Once the front desk clerk retuned she was very pleasant but the people waiting were not. She told me (because I asked) that she would be alone for her whole shift. The room itself was clean which was a pleasant surprise, but the trash cans at the two entrances were...

"The room is clean everything are great in this hotel"

"Breakfast options are good. Restaurant across the street…Iron Works was delicious. Hotel was right next to car rental."