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"If you value good customer service DO NOT STAY AT THIS HOTEL. Its a shame as the hotel itself is ok and could be amazing, but some staff (not all, some were as helpful as they could be given the constraints from the hotel management) were unhelpful. We were not allocated the type of room we booked yet when I questioned, one member of staff just argued i was wrong (passive agressive attitude) despite me checking the room types on their own hotel website. I did a check in feedback from hotels.com and was very clear. We asked for extra chairs, and a coffe machine and were told this room doesn't come with this, (in the end we got the coffee machine but they removed the kettle). Ok, but we booked a different type of room! The hotel was full so arguing my point further would have been pointless, but no apology no olive branch just an insistence that I was wrong. So badly handled. I had emailed twice before we arrived at the hotel and received no acknowledgement. Our key broke in the lock while we were there, in fairness this was rectified quickly, our jaccuzzi bath broke, this was not recitified quickly in the end we told them not to bother as we wanted to relax. We were staying 5 nights i expected better. Breakfast was good for food but again no interaction from the staff, and they started clearing the room very rudely before 10.30 while we were still eating. What a shame. Such lack of customer care unfortunatley makes you feel uncomfotable which is not what you want on holiday."

"The room and bathroom was very small but clean. The staff was friendly and helpful. The breakfast was excellent with quite a variety of choices. However, we book a comfort balloon ride with this hotel and paid a higher price but on the day of the flight we were included with all the other guest who paid a much lower price.I advise book directly with the company not with the hotel. "

"We had an incredible stay at Divan Cave House, even though we arrived quite late. The staff were extremely welcoming and made us feel at home straight away. The only small downside was that the terrace wasn’t open later in the evening for a drink, but it didn’t take away from the overall experience. We woke up early to visit Lovers Hill and came back to a sensational breakfast — a fantastic spread of fresh fruit, a great selection of options, and everything cooked really well. The staff were consistently helpful and pleasant throughout our stay. The rooms were fantastic — clean, tidy, and very well organised. The whole setup of the hotel is impressive. If I had to mention one minor improvement, it would be having a bit of milk available for the coffee station. Overall, I can’t speak highly enough of this place. A strong 9/10 for me."

"The staff was amazing !! They go above and beyond to ensure you are pleased with your stay !! They were awesome !! "

"Overall happy with this hotel. Nice staff they make you feel like home."

"非常不错的地方"

"Everything was very good. If we must pick on something, then their breakfast was less than ideal, particularly in food variety and quality."

" From the moment I walked into the hotel, I was struck by how genuinely welcoming the staff were. Every interaction felt warm and unforced, from the front desk team who greeted me with bright smiles to other staff members who were always attentive and happy to help. It created an atmosphere that felt less like a business transaction and more like being a valued guest in someone’s home. Beyond the exceptional service, the hotel itself is absolutely stunning. The design strikes a perfect balance between elegance and comfort, with beautifully curated decor, soft lighting, and thoughtful details in every corner. My room was immaculate and tastefully designed, with large windows that filled the space with natural light and offered gorgeous views. Even the common areas, like the lobby and lounge, felt inviting and serene, perfect places to relax and take in the ambiance."

"Absolutely book this hotel it will be the best decision you make. It’s stunning. The staff are fantastic, extremely kind and helpful. My room was incredible. The breakfast is unbelievable, such a variety of food made with love and care "