Find all hotels by Banyan Tree in Central America from AED 1,463

"Overall the property was average, the staff are amazing. Kind and attentive. The property definitely needs an upgrade including the pools. The food at the buffet was amazing. However, the speciality restaurants did not have the best food. I became ill for 2 days. Which is a first as I've travelled to Mexico many times. For our stay we wished that we had more options other than the buffet. For lunch we had Pepe's and had some delicious tacos! I tried the spa and the amenities were great. I'd give this resort 3/5. "

"Great pools, good breakfast "

"This resort is in a prime location about 15 minutes from the airport, which is very convenient. It’s family-friendly, and my son really enjoyed the pool and beach. We did run into quite a bit of seaweed during our stay, but overall the beach was still nice. The resort itself is a bit outdated and could definitely use some renovations. The photos online seem more vibrant than what you actually see in person. The food was hit or miss out of about 7 restaurants, only 2 really stood out. The sushi spot was probably the best, but wait times were very long (1–2 hours to be seated and additional time for food), which is frustrating for an all-inclusive experience. The staff was friendly overall. One downside was the constant pressure from sales staff in the lobby trying to get you to attend presentations. It became overwhelming at times, even after saying no. On a positive note, the rooms were clean, housekeeping was consistent, and we had no issues there. Overall, the resort has potential but needs updates. I likely wouldn’t return, but once you leave the resort, the food and overall vibe are much better. I’d recommend checking Google for the most recent reviews before booking."

"Great staff, friendly and helpful! Great location, close to activities and things. Great resort activities. Food was fine. Air conditioning great! A little can down, but pretty clean. Great for families!"

"Great location, fun and friendly staff, room was awesome. Restaurants were all good. Family-friendly resort with lots of kid activities. Would be great if there was an adult-only pool or an additional pool as it got a bit crowded at times. "

"It was OK. Lack of engagement, evening entertainment, and activities team which would have encouraged guests to better socialize and enjoy their time away. (Compared to many past stays at other resorts like RIU.) Pools are fine but somewhat dated and would benefit from resurfacing. Service staff in restaurants appeared to simply be putting in their time. They would hear you but not listen to you often resulting in wrong orders being served. (Not a language barrier - simply rushing and not hearing.) Made us feel many did not actually enjoy their employment at this resort. "

"Excellent "

"Beautiful Beach"

"Clean and maintained "