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"The room included a pull out bed but there were no bed covers for it and also on the side of it - it appeared to have bugs. The website states it is self check-in but there was a staff member there. However she sat at a lectern so I wasn’t sure if she worked there or not. The parking was the most frustrating part. That is probably the busiest street so we circled about 9 times for almost an hour. Finally when we got street parking and went inside - apparently there was a QR code to go to an...

"Customer service was outstanding and so was the breakfast."

"Good location."

"Excellent resort with the Downtown Mall just steps from its back door!"

"Nice clean room and good breakfast. Convinient to UVA and downtown restaurants."

"As usual, we enjoyed our stay at this property."

"Very nice place. Appealing, pleasant hotel, open and airy lobby. Checkin staff was slow to acknowledge us, then efficient enough, business-like. The room was excellent, roomy, comfortable and fresh. Morning staff was warm, friendly, decent breakfast. Recommended."

"Great place to stay when visiting our daughter at college. Amazing location, great communication, nice room, and breakfast at the Farm Bell Kitchen is always awesome."

"All"

"Great nights sleep with a comfortable bed and the breakfast buffet was amazing !!!"

"Everything was great with the staff and the breakfast was awesome. Everybody was friendly. everything was very clean. We could’ve used a little room for a second suitcase, we use the ironing board that was a little unsteady."

"Our sink water slow going down, toilet seat broken, dirty bath towels . My husband was bitten by someting while in the bed ."

"Tired property charging premium rates."