Find Family Hotels in Charlottesville, VA

"Room was ok but no exhaust fan in bathroom. And all I heard all through the night was traffic. Room is close to the highway!! All I heard was engines reeving up the highway!!! You also need bananas during breakfast!!"

"I found most of the reception staff to be helpful; however, my overall experience was disappointing. The check-in process was significantly delayed. I arrived around 1:30am after traveling, and unfortunately, the room keys did not work. Being unable to access my room for nearly an hour after a long journey was quite frustrating. I was also dissatisfied with the housekeeping. The service felt minimal—beds were made with what seemed like the same sheets, and surfaces were not wiped down. I understand there may have been a language barrier, as the housekeeper mentioned she did not speak English. I attempted to use a translator app, and the manager also spoke with her, but the issue did not improve. Eventually, I chose to decline housekeeping for my last two days. In situations like this, I believe management should follow up to ensure cleaning standards are met, especially when there may be communication challenges or new staff involved. Overall, I do not feel the stay was worth the cost of over a thousand dollars for six nights. I also left early and was unable to speak with anyone at reception, as no one was available at checkout. I don’t usually leave negative reviews, but this experience was very disappointing."

"Nice pool"

"Bed sheet were clean, but bed was not made properly. Sheet was pulled all the way up. No par of the sheet was tucked in to the bottom."

"Good location "

"Make sure you ask for a room that has no odor coming from the new couch. Apparently they waited 6 months for delivery and they sat in boxes the entire time. I assume they must have gotten wet because ours smelled like dirty feet and the odor permeated throughout the room. "

"Beautiful property and outstanding service. Every employee we encountered was friendly and helpful."

"Great place. Loved The Mill Room and the spa pool"

"I prepaid for a room. Room wasn’t ready at check-in. We were told the lot was full and we had to figure something else out. Have a parking spot during a busy concert weekend is one of the reasons we picked to stay there. After the concert, waited 1.5 hours to get out of the garage we finally found a spot in. Went back to the hotel and was told they don’t have a room for us (supposedly because of a pipe issue, but more likely they overbooked). They offered us a room at another hotel that was 35 minutes away. At that point, we decided to just drive home (2.5 hours away). If this is the kind of customer service $415 a night buys, I think I’ll pass. I won’t be staying at a Graduate again. "