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"An ocean view room was reserved for my parents at the Sugar Beach hotel. They were celebrating their Golden (50th) anniversary. Initially they were given a room that was very far from the reception and required climbing stairs and didn't provide a clear ocean view (something we paid for). Also, they were not provided with drinking water in their rooms. On top of this, their in-room phone did not work. They were eventually moved to a better room on the ground floor, but the staff and service had already scarred the experience at the hotel. Prior to their stay at Sugar Beach, they stayed at the Le Meridien, where the staff, the service, the location were all top notch. The day and night difference between the two hotels made it worse at Sugar Beach. Will not be booking Sugar Beach Hotel again. "

"Soso"

"No matter how good the amenities or how beautiful the views, a hotel is only as good as the people who work there. In this respect, Shanti’s friendly, polite and efficient staff elevate it to among the best on the island. A thoroughly enjoyable experience from start to finish. "

"Rooms were fine and staff was very courteous"

"Staff were lovely and welcoming. Room was tidy and cleaned daily. Easy access to so many amenities like beach, shops, restaurants and supermarket"

"Idyllic beachfront location Lots of events and activities Several nearby places to eat Local bus stop outside hotel Big pool Good breakfast selection Friendly and efficient staff Some noisefrom morning grasscutting and evening entertainment"

"Excellent food"