Palaces in China

Excellent overall. Staffs were extremely polite and helpful. Very good location too.

Very good wiew

Hotel staff are very nice, very helpful to me!

Nice clean for my layover stay. Staff was helpful even though our flight got in late.

Excellent customer service.

Everything was fantastic, definitely will book again.

Great location, near most places you'd want to see. Room was nice, staff very pleasant

An excellent hotel in Beijing! The concierge team was outstanding, going above and beyond to secure entrance tickets to various sights of interest for us, which can be tricky for foreigners to do on their own. They were also super helpful in booking taxis, making our transportation hassle-free. The breakfast at the hotel was fantastic, offering a large selection of both Chinese and Western items. The staff were incredibly helpful, taking the time to explain the different foods and how to enjoy...

Surprisingly good! Very good size and comfortable room with both nice bathtub and rain shower. Staffs are very friendly and helpful. By far the best hotel i have stayed in ShenZhen.

From the when we first walked in all was lovely. The staff have been helpful and courteous.

Fraser Suites is a collection of exquisitely designed mini apartments of various sizes, which fit the bill of 5-star accommodations perfectly. My room was divided into 5 sections: Entry with kitchen, including washer/dryer; small dining area with welcome fruit bowl; living area with 2 couches; adjacent bed room area with very comfortable king sized bed; large bathroom with tub and shower; all amenities; small extra TV embedded in mirror; super clean. All electrical outlets to international...

We booked a room with 2 single beds and got upgraded to a beautiful spacious 2 bedroom, 2 bath unit with a living room, a full kitchen and a pair of laundry machine. The unit was well equipped and has tons of storage. Very friendly staff. Overall we were happy with our 4-night stay. The hotel does show some signs of aging. The biggest withdraw is the tile floor in the shower - extremely slippery, so be careful!

Good breakfast!

What I like about it: 1) Offers free do-it-yourself laundry service on 8th floor. They have sigh up sheet for both washer and dryer. Two washers and one dryer. If the previous person doesn't come to pick up his/her stuff on time, you can call the front desk to have house-keeping staff come and pick it up to vacant either the washer or dryer for the next person to use. 2) Unlimited supply of bottled water - two free ones inside of refrigerator in each room. If you need more, you may get...

Upon arriving my wife explained that we had a taxi that refused to use the meter and charged almost 4 times the usual fare. Having taken a picture of the side and license plate of the cab the concierge immediately called the cab company and the authorities on our behalf. After extensive discussion the entire fare was refunded later that day. Enquiries at the concierge desk were always handled with professionalism and friendliness not always found from concierges. If in Beijing again we would...

The Hotels super clean.

It is a great location to go anyplace near by the bund area. Nice and clean well malintent hotel.