Find Family Hotels in Chipperfield

"Convenient location. Easy transfer to / from airport T5 using the Heathrow Pod (small cost to pay). Hotel itself is a bit dated and can do with a refurbishment. No lift, so have to negotiate steps (2-3) to get from reception to ground floor. If you are on the first floor, in addition you need to negotiate a flight of stairs (12 + steps). Reception staff - ok overall. Not my first visit. Some are attentive and really prompt with service. Other instances, seem to be less so. "

"The room was clean but very dated. Notable problems included a poor shower (the bath ran at the same time). The room had no opening windows, which made it stuffy and as the aircon didn't seem to cool, this didnt help. Also the aircon was load, making sleep difficult if you want air! We paid for the breakfast which was ok, seemed a little over priced as there was not much choices. The 2nd morning's breakfast was chaotic and we had to wait. Staff are friendly and helpful. "

"Breakfast is very good Room needs some basic upgrades Bathroom needs removing old bathtub and installing of full Shower system Elevator needs speeding up very very slow "

"This hotel is short walk from Queensway underground, Hyde Park and Diana memorial Kensington castle across the street . lots of great eating places . It’s a short walk to Nottinghill . Our room was clean and very comfy and quiet . . We would stay again "

"My stay itself was great - the third time I’ve stayed at this hotel, and the location, vibe, rooms and staff have been great. However, my opinion of the hotel has gone downhill since I asked them to return to me a water bottle I’d left in the room and they asked for £20 for the service! (Which would cost c£5 through Royal Mail. Even adding a small amount for packaging, they are clearly profiteering rather than looking after guests). I then asked if they could keep it for me until I return to London and they said they could not, and my only option was to pay the £20. I’ve gone from loving this hotel, and it being my ‘go-to’ for London trips, to feeling ripped off by then. Oh, and by the way, I also paid the optional £8 service charge when I checked out as the team had been lovely - how can they take this money then look to profit from guests misadventure. Rant over. "

"Great location just off Oxford Street, room was quiet and comfortable. The breakfast was really good. The only issue was the wait for coffee to be offered. You can get coffee for yourself but the machine did run out at times. Great hotel for a London trip. Tube is just around the corner."

"Great breakfast "

"The hotel is quite old and need of renovation! In my room, the bathroom smelled strongly of spoilage because the bathtub drain and sink were clogged, and after bathing, there was dirt residue in the tub due to the clogged drain, which left a strong smell. The sauna is in the men's locker room and is poorly maintained with mess in the locker room and dirty toilets. The staff was friendly and helpful, and the breakfast was very varied."

"Last minute booking after missed connection at Heathrow. Great location close to airport on Piccadilly line with plenty of places around to eat and drink. Clean comfortable hotel."