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"Clean rooms and friendly staff. However the $100 pet fee was outrageous!"

"Room was great. Very clean. ALL staff were very helpful and friendly. Layout of room was great for working. Enjoyed breakfast. Several items to choose from."

"Pool not open."

"It was good. I’d stay here again. Staff was very friendly."

"Loved the outside patio! A couple restaurants within walking distance. Deidra at the front desk was amazing to work with. She went above and beyond to help us with our special request. Hotel is lucky to have her. Thanks for a great stay!"

"Everything was good. The reason I have a poor review for the amenities. Is because they pool wasn't working and the TV had connection restrictions on it. The only reason I booked was because of the pool. I recommend the Hoilday Inn express in Lancaster Ohio. My daughter's room was there. So much better for less a night."

"Staff was awesome, very friendly, helpful and knowledgable about the area. Property clean and well maintained. Great breakfast. Discounts at local eateries."

"The hotel is very well located in downtown Lancaster and close enough to Columbus and Hockinghills state park. The rooms are clean. Breakfast spread is nice and housekeeping is daily."

"The hotel was very clean. The rooms are spacious and well maintained. The staff friendly and courteous. Breakfast choices were typical. The breakfast offerings were limited in time to 9 a.m. Otherwise, no complaints."

"Room was decent. TV didn’t work, couldn’t get connected to Internet. I was there 3 nights and they only refresh and clean room after 3 days. You get what you pay for."

"Hotel is clean, comfortable and convenient to a location I visit often. Restaurants and shopping within walking distance."

"The pool was out of order, and the night desk clerk did not offer to let us move to another hotel without losing our money. The stopper on the bathroom sink was missing. The setscrew on the door handle had been replaced with a sheet metal screw that stuck out. The driveway had large pot holes, and mud puddles."

"Parking was tight, but I found a spot. It would’ve been better to put the E-car charging spots in the rear parking area instead of taking spots away from all the “regular cars”, since you aren’t supposed to park in the charging ones. All of the E-car spits were open the two days I stayed."

"For accessibility it has the features but not usable features for a wheelchair bound individual. I am bilateral aka and I was out in a room that I could not access bathroom and front desk said there was nothing else available so I stayed 4 days without shower and had to go to Walmart for bathroom usage! They checked me in and saw clearly I had no legs and was in a wheelchair! That shows the nature of this hotel making sure their guest are taken care of! Note this only reason I stayed is because...

"Loved our 2-night stay! The staff at both the hotel and the bar were so helpful, informative, and kind! The property is far back off the main road so it's serene and the atmosphere is purely brewdog. The room was super cute--modern & spacious. Was disappointed that they had almost zero clothing merch, but the staff said they had recently switched ownership and also were working on a new merch supplier, so I guess that was just moreso unlucky timing for us. My only critique, if I HAD to give...

"The property was clean and very well maintained. The rooms were nice and clean and roomy. Breakfast was good, plenty of options."

"There were no snacks in the vending machine. The pool was being serviced. Both were a major inconvenience."

"Still under construction, not made aware of that before booking. It states newly renovated not still renovating. Price kind of high for mediocre amenities and construction. The room was clean and breakfast was nice."

"It was ok stay. Room looked clean but smelled like pee. Nice pool was pretty full. No jacuzzi"

"There was no hot water when I attempted to take a shower the morning before I left."