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Great location and facility

Nice bakery for breakfast.

Excellent staff, very polite, accommodating and welcoming. Its minutes walk away from Times Square. Everything is near by. I love staying here. Always my go to hotel. Thanks

Great location would stay there again.

Clean and great staff

Amazing

Very new interior. A good deal compared with other hotels in the area. Nice midtown location. Nearby subway and bus. Nice little cafe inside hotel (and bar in late afternoon and evening. Rooms while not large are big enough and larger than many hotels.

Loved everything about our stay at the Broadway Plaza Hotel. Front desk staff was incredibly nice and helpful as were their two security/doormen. Hotel was nice, room was clean and spacious for our family of 6, beds were very comfortable, and it was located in a very good location. Subway and restaurants were within walking distance, area is busy day and night but we slept without any disturbances. Highly recommend and look forward to our next stay here!

The staff were very kind and helpful!

This is a well maintained property in a safe walkable part of Midtown East. I would def stay here again (I'm tri-state and travel to the city often). One note for non-tech folks, there are no room keys, it's all done on your phone through an app. I've stay at hotels where this was an option, but for this hotel it is the only option. This does allow you to set everything up before arrival (maybe after you have stayed a few times), having said that there was a staff member there to help me through...

Travel to NY often. The Arlo always is a great stay. Clean, smells amazing, good vibes, friendly/stylish staff, great decor, reasonably priced. Just do it. Stay here. Perfect for solo travel.

Great spot for a first time trip to NYC, was close to everything and the hotel was amazing from top to bottom. Couldn't have asked for a better stay.

Great location! Great restaurants nearby! Comfortable beds. It would have been nice though if a little birthday card or something was put in my room! Other than that you cannot go wrong staying here and I’m planning to again!

Absolutely love this hotel! Staff is very friendly. Will absolutely be staying here again!

Hotel was conveniently located in midtown manhattan and close to many attractions. It was also close to a subway station which was great for our first time navigating the subway. Close to many food options as well

The room was cozy and clean. Staff was friendly and gave great restaurant recommendations. We also had an amazing view of the Empire State Building!

Convenient location; pleasant staff. Confused about cost of breakfast. Thought it was included, but was charged a large amount for the meals.

So happy we stayed here. Location is great and the hotel has everything you need. If you are visiting NY, and interested in what happens outside of your room in the city, instead of the superficial amenities or the plastic luxury of cookie-cutter hotels, the St. James is perfect. Clean, wonderful staff, unbeatable location, and at a price that makes sense. Great place!

The only thing I didn't like was the parking situation, but understand it's NYC and parking isn't always convenient.

Breakfast was yummy and different every day- it was busy, but the staff did an excellent job of keeping food stocked and the area cleaned up. Even though it was crowded, we never had to wait long for anything. The room and hotel were clean and beds were comfy. We really liked the fridge and microwave in the hotel- it was really nice for heating up some late night leftovers. There was also a water and ice machine on our floor, which was very helpful.