"On booking this hotel, it was on the premise that this would have the availability of a transfer to the airport.
On arrival we were pointed to a sign which said this service did now not exist along with a list of taxi firms for us to contact and make our own arrangements.when we arrived at our room, it was freezing and tried to increase the heat but to no avail. They told us that there were small heaters that could be used but they really would not be suitable to heat an entire room.We contacted reception and they came to the room and worked on the heating dial and told us that it would much warmer in 3 minutes. We went to dinner and returned to the room only to find that it was still cold. We returned to reception and they asked if they could give them 10 minutes after which they took us to another room. It was obvious that the heating did not work properly there and they had used a small heater to give us the impression that it was. Very disappointing. We had to get up early for a flight and arrange transport so we just took the the room as there was nothing else available. The next morning we discussed what happen with another member of staff and all they said was that they would have it checked out. At no point did anyone apologies for the inconvenience either that morning or the previous evening. Nor did they advise in advance that this transfer service was no longer available. We would have cancelledSuch an unprofessional set up. A disappointing start to our holidays."
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