"The room was clean and the staff were friendly and tried to be helpful. We were however in the middle of a heatwave and the temperature In the bedroom was unbearable. Eventually, around 1:00 a.m., I went down to reception and asked if we could move, purely for the bed and a decent night's sleep. I was told that the hotel was fully booked and there were no available rooms. I was offered a fan, which I accepted but this had no effect and merely churned the air In the room. There were two windows...