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"There was an unfortunate boiler breakdown during my stay but the staff responded professionally and very helpfully. As usual, room and bathroom were brilliantly clean and the restaurant served its usual excellent food, including an impressive choice at breakfast. I will be using this hotel as is usual for my future visits to Durham. "

"Lovely as always thank you. I love staying here. "

"Fantastic service from all of the team. Great value good standard of food. Rooms are clean and very warm . My 3rd visit and will return "

"Nice room worth going for one on the riverside with the view. "

"Lovely room, friendly staff and great breakfast. Thank you!"

"Check in and out was quick and easy with friendly reception. All the staff were excellent, especially the ladies serving the evening meal. They all seemed happy in their work, and a credit to your company. The room was good, the bed massive, and the shower powerful. Breakfast was excellent. Plenty of choice from cereals, fruit and cooked food. One of the best we’ve had. The evening meal was also very good, great choice, quickly served and a reasonable price Overall, very happy. "

"Polite and friendly staff. Room was clean, modern. Breakfast was good."

"Gorgeous quirky hotel! We all loved its uniqueness! Staff were all really helpful courteous and above all friendly. Wo derful breakfast and food in the Library Bar was excellent."

"Spotlessly clean friendly staff fantastic architecture and history in the building. Central to Durham. Car park charges a little expensive could have been half the price. A lovely stay "