"We chose this hotel because we were travelling for a wedding. Although the hotel itself was great, a couple of things let it down.
Before our stay, I called several times to ask about an early check-in and was told we would need to check on the day. When we arrived early, despite the hotel knowing our arrival time, we were told that no rooms were available for early check-in. While this wasn't the end of the world, when we asked if there was somewhere we could get changed before the wedding, we were directed to the disabled toilet. That wasn't an ideal experience when trying to get ready for such an important event.
Once we eventually checked in, the air conditioning in our room wasn't very effective, so the room became extremely hot. We were also told that our stored luggage would be taken up to our room, but this never happened.
Despite these issues, we had a pleasant stay overall. The hotel was clean and comfortable, and the staff were generally friendly. We would stay here again, but hope these areas can be improved."
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