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"Warm and welcoming staff whilst maintaining. Bar and restaurant facilities are excellent. The menu varied and quality. Rooms are all themed and beautifully decorated."

"Did not have a pet but the dogs we saw looked very happy!"

"could do with some more lights out side staff very good thay look after thair customers "

"Great, very comfy hotel. Food is great and staff are all very friendly "

"Really lovely property, felt like a home away from home and had everything we needed. The stairs are quite steep so just something to consider if you have any additional access needs. "

"Fantastic ambiance and cozy feel to this hidden gem! Clean and updated rooms, location was perfect! Golfed all day at Prestwick Golf Club, then 15 minute drive to Hotel. Excellent lunch / dinner spot around the corner called the Tudor~ Homecooking at its best! Best Fish & chips, Lasagna and Cottage Pie! "

"Lovely premises, very comfortable and quiet. In an excellent location for the centre of Ayr. "

"This hotel has now become a Premier Inn. We booked in March to stay at the Holiday Inn Express. We received an email from Premier Inn saying they would honour our booking. This was not quite the case and we are still waiting to hear from Premier Inn. Having paid in full through Expedia, was told at reception on booking in that we haven't paid so a credit card was presented and payment taken (again) from that. When we checked out, I had the email confirmation from Expedia which stated it had been...

"great room great staff"

"The apartment was very clean and comfortable and there was a couple of minor issues but when I contacted the owner he was straight on it immediately. I’d definitely recommend them. "

"Beautiful location with lovely, comfortable accomodation. The night staff were very friendly, accomodation and helpful on our arrival. We felt very welcome. However the day time reception staff were quite abrupt and rude not only to us but we watched a few other guests get 'told off' for petty things. Was rather unfortunate to witness. It spoilt the mood immediately. The lounge area was so relaxing with gorgeous views. The pool area was nice and clean but the floors are quite smooth and slippy!"

"Staff were really helpful & nice."

"Nice accommodation with a good location "