Find all hotels by Independent in Cuyahoga Falls, OH

"Things in room were broken. Lights didn’t work and it was unclean. There was toilet paper in the toilet and it looked like someone had used it prior to me being there. 0/10 will not stay again "

"No pets with us"

"While the staff was great, the facility is older. The flooring had cracked pieces, especially in the elevator. The AC unit in our room was very loud, which we informed them of as we left. Rooms are large. Overall it was fine for just one night. The breakfast was great. "

"Nice clean pool and hot tub. Great breakfast. Clean spacious room. Traffic noise is not ideal, our room faced the roadway."

"I am writing to bring to your attention an unfortunate experience during our recent stay at the Crowne Plaza Cleveland Airport by IHG on April 3rd. Upon arrival, I was met by a front desk agent (white male, older with glasses) who displayed unprofessional behavior, including using inappropriate language immediately after a phone call and maintaining a dismissive attitude toward me. When I inquired if there was an issue, he did adjust his demeanor; however, the initial interaction was concerning. We had reserved two rooms on the second floor, traveling with three senior citizens and two children. Shortly after check-in, we were informed that the elevator was out of service. This presented a significant inconvenience for our group and impacted our overall experience. Additionally, I noticed that the condition of our rooms did not appear to meet Marriott standards. I have photographs that I would be happy to share for your review. There was no receipt sent upon checkout, even after requesting an email. I wanted to bring this to your attention, not only to address the immediate issues but also to ensure that future guests do not encounter similar challenges. While I understand that operational issues can occur, the combination of unprofessional staff behavior and facility limitations made our stay difficult."

"The room was extremely clean. Staff was very helpful and professional......Great experience."

"Pool out of service."

"Temp was ok, no pets for us"

"The breakfast was terrible and 1 point an employee told me that breakfast was only a granola bar so I asked if there was anymore and he brought out 3 muffins and 3 yogurts. Then before I could grab a yogurt a lady jumped ahead and took all 3"